Email Support SpecialistEmail Support Specialist
Princess
ID Verified$820
per month
($5/hour)
Profile Description
Email support specialist with excellent written communication skills. Experienced in handling customer inquiries via email with professionalism and empathy. Skilled in troubleshooting technical issues and providing clear solutions. Proficient in support systems and maintaining organized inbox. Strong attention to detail ensuring accurate responses. Passionate about delivering quality email support.
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Content & Writing
Work Experience
Email Support Agent
Sitel
Mar 2021 - Dec 2024
Key Achievements:
Handled 100+ customer emails daily maintaining response time under 4 hours. Achieved 95% customer satisfaction rating through clear, helpful responses. Resolved technical and account issues using knowledge base and escalation procedures. Identified common issues creating template responses for efficiency. Maintained professional tone across all customer interactions.
Quick Stats
Certifications
Education
Bachelor of Science in Communication
Far Eastern University
2017 - 2021