Executive Assistant/Customer Service AgentExecutive Assistant/Customer Service Agent
Peter
$2500
per month
($14/hour)
Profile Description
I’m a customer support professional with over four years of experience helping clients across different industries, including technology, education, financial services, and health products. Over the years, I’ve had the chance to work with customers from all over the world, handling everything from general inquiries to more technical issues. I’ve developed a reputation for being patient, attentive, and reliable especially in fast-paced remote environments. I’m comfortable using a wide range of s...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Software Development
Sales & Business Development
Work Experience
Customer Service Agent
Infux
Oct 2024 - Sep 2025
Key Achievements:
Delivered customer support to clients, resolving 80+ issues across platform access, payment, and billing daily to enhance client satisfaction. Managed multiple client accounts and prioritized incoming inquiries to maintain service-level agreements (SLAs) and achieve an average response time under 1 hour. Investigated and resolved more than 50 technical issues daily, including login, subscription, and account integration errors, by coordinating with cross-functional teams.
Customer Service Agent
Telesky
Mar 2022 - Jan 2024
Key Achievements:
Provided remote support for software and hardware issues, guiding customers through troubleshooting steps that reduced repeat complaints by 20%. Handled 80+ inquiries from prospective students on international university applications, ensuring accurate information and follow-up, increasing successful enrollments by 20%. Documented technical solutions and maintained an internal knowledge base to streamline issue resolution and support agent training
Direct Sales Executive
Postbank
Dec 2019 - Dec 2021
Key Achievements:
Acquired over 1,000 new customer accounts through community outreach, branch campaigns, and financial literacy sessions, consistently exceeding monthly sales targets. Maintained accurate client records, ensuring compliance and supporting customer retention initiatives. Led and coached a nine-member sales team, improving customer onboarding efficiency and promoting collaboration across branches.