Project Manager, Virtual Assistant, Executive AssistantProject Manager, Virtual Assistant, Executive Assistant

Key Achievements:

Acted as the primary point of contact, fostered trust, and understood client needs. Conducted regular check-ins (calls, meetings) to review performance, provide updates, address concerns, and proactively offered solutions. Acted as a bridge between clients and internal teams (creative, content, ads, etc.) to ensure seamless execution. Guided clients through the initial setup process, explained agency procedures, and ensured a smooth transition. Worked with the strategy team to develop social media strategies that aligned with client objectives. Tracked key metrics, analyzed data, and identified areas for improvement. Created and presented regular reports to clients, highlighting campaign performance, insights, and recommendations. Generated insightful reports that communicated the effectiveness of social media campaigns to stakeholders. Proactively identified and addressed client challenges, exceeding expectations and ensuring client satisfaction.

Key Achievements:

Served as the primary point of contact for restaurant and food & beverage clients, managing relationships and ensuring marketing goals were achieved through tailored strategies. Created and executed monthly marketing campaigns, including social media content, promotions, and special events aligned with client objectives. Led a cross-functional team to deliver high-quality campaigns, ensuring accurate and timely execution of client requests. Monitored campaign performance, presented success plans, and implemented solutions to enhance client satisfaction and retention. Identified growth opportunities within accounts, driving upsells and long-term client partnerships.

Key Achievements:

Served as the primary point of contact for real estate broker clients, leading onboarding, regular meetings, and video recording sessions to support social media strategies and measurable growth. Built and maintained strong client relationships while proactively identifying risks, implementing solutions, and driving account retention and satisfaction. Led and coordinated a cross-functional team to ensure seamless execution of client requests, campaigns, and success plans. Monitored KPIs and delivered performance reports, providing actionable insights to optimize marketing results. Identified upsell opportunities, renewed accounts, and advocated for client feedback to improve services and overall client experience.