Business Operations & Executive Support SpecialistBusiness Operations & Executive Support Specialist

Key Achievements:

Drives lead generation and expands the sales pipeline by developing and executing targeted outreach strategies for US and CA-based M&A firms. • Leverages a suite of advanced tools, including LinkedIn Sales Navigator, HubSpot, Inven, Clay, Crunchbase, [link hidden], to automate and refine prospecting efforts. • Conducts comprehensive market, industry, and company analysis to identify and assess potential M&A opportunities and strategic fits. • Structures and negotiates deal terms, prepares essential transaction documents, and builds strong client relationships to ensure alignment with strategic objectives.

Key Achievements:

Led and mentored a high-performing team responsible for the accurate booking, delivery, and invoicing of mobile ad campaigns across the Asia Pacific region. • Directed strategic planning and implementation for all ad operational initiatives, ensuring client expectations were consistently met through rigorous monitoring of key metrics. • Established and enforced best practices for campaign optimization and fraud prevention, enhancing overall efficiency and productivity. • Fostered seamless communication and collaboration with Sales, Publishing, and Finance departments to streamline processes and improve monthly billing accuracy.

Key Achievements:

• Managed the end-to-end execution of mobile ad campaigns, from pre-launch client onboarding and setup to post-launch tracking and reporting. • Conducted thorough ad testing and quality assurance to ensure proper functionality and compliance with creative specifications on mobile devices. • Collaborated with internal and external teams to troubleshoot performance issues, optimize campaigns, and meet advertiser goals. • Identified and addressed process inefficiencies by working with product managers and engineers to develop new tools and enhance workflow.

Key Achievements:

• Provided comprehensive technical support and issue resolution for various BPO clients, consistently enhancing the customer experience. • Utilized strong problem-solving skills to diagnose and resolve customer-reported issues, leading to high levels of customer satisfaction.