Customer Support SpecialistCustomer Support Specialist

Olha

ID Verified

900/mo

Lviv, Ukraine

Looking for Full-time

8 hours/day

Availability: US / EU timezone

$900

per month

($5/hour)

Member since October 2025

Profile Description

Customer support specialist with excellent communication skills. Experienced in providing technical support via email and chat. Skilled in troubleshooting and conflict resolution. Proficient in support systems. Patient and empathetic approach.

Top Skills

Zendesk · 4 yearsLive Chat Support · 3 yearsTechnical Support · 3 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

ZendeskAdvanced

Live Chat SupportAdvanced

Technical SupportAdvanced

Work Experience

Support Agent

SaaS Company

Mar 2021 - Oct 2024

Key Achievements:

Provided customer support handling 45+ daily interactions. Maintained 4.8/5 satisfaction rating. Resolved technical issues efficiently. Created help documentation. Trained new team members.

Customer SupportZendeskLive Chat SupportEmail CommunicationProblem SolvingTechnical Support

Quick Stats

Age27 years

English LevelFluent

Other Languages

Ukrainianfluent

Russianfluent

ID VerificationVerified

Certifications

Customer Service Certification

Education

Bachelor of Science in Communication

Ivan Franko National University of Lviv

2017 - 2021