Executive AssistantExecutive Assistant
Nina
$1050
per month
($6/hour)
Profile Description
I bring over seven years of experience in high-volume client-facing operations and team coordination. My background in compliance has strengthened my adaptability, attention to detail, and ability to deliver results under pressure. One highlight from my career was developing a new system at PKL that reduced statement processing time from three days to just three hours, boosting efficiency. I’m proficient in Google Workspace and different CRM tools which I use to streamline workflows and keep pr...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Marketing & Growth
Software Development
Work Experience
Contact Center Supervisor
Mwananchi Credit
May 2024 - Aug 2024
Key Achievements:
Led a team of 24+ agents and 3 supervisors, optimizing processes to cut response times by 15%. Collaborated with internal teams to boost first-call resolution by 20% and increase monthly loan sales from 3 to 56. Provided training and performance coaching to enhance team efficiency.
Compliance Officer
Premier Credit Limited
Feb 2019 - May 2023
Key Achievements:
Assisted a 48-person team with high-level administrative tasks, reducing document backlog from 30% to 15% monthly. Prepared financial reports and payment requests, securing Ksh. 103M in settlements and Ksh. 120M in loans with a 75% drop rate reduction. Launched a process in December 2022, shortening statement turnaround from 3 days to 3 hours and lowering Portfolio at Risk from 3.2% to 1.65%.