Operations ManagerOperations Manager
Nicolas
ID Verified$1000
per month
($6/hour)
Profile Description
I am an operations leader with over 14 years of experience in the BPO and customer service industry, specializing in operations management, quality assurance, and client relationship management. My career at Transcom Worldwide Philippines has taken me from technical support and quality monitoring roles to leading large teams and managing end-to-end client operations. As an Operations Manager, I have overseen daily client communications, managed CRM/CMS services in line with contractual agreemen...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Sales & Business Development
Marketing & Growth
Work Experience
Operations Management
Transcom
Jul 2020 - Aug 2025
Key Achievements:
• Direct overall operations to meet business goals in service delivery, quality, and profitability. • Drive strategic initiatives to improve customer experience and operational efficiency. • Manage workforce planning, budget allocation, and performance optimization. • Collaborate with department heads to align operational strategies with company objectives. • Lead process improvement projects and ensure compliance with organizational policies.