Executive Assistant Executive Assistant

Key Achievements:

● Detail Taggers ensure that the products displayed on our site are appropriately categorized ● The primary responsibility of this position is tagging products for color and other specific categories ● We are looking for people who can work remote, 25-40 hours per week

Key Achievements:

● The Scam Prevention Specialist will utilize tools and reports to maintain the safety and security of our company ● Review flagged content generated by our detection systems and determine risk and status of users ● Represent the department professionally in talking to internal and external customers in an inbound/outbound call center ● Analyze patterns and respond quickly to high-risk situations ● Identify changing trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of spam/scam content ● Verify account activity and take appropriate action to minimize potential customer inconvenience as well as controlling and managing call

Key Achievements:

● Responsible for managing inbound and outbound calls to prospective customers, providing detailed information about available car models, pricing, and current promotions ● Effectively scheduled test drives and consultations, ensuring that all appointments were coordinated efficiently between customers and sales representatives ● By qualifying leads through insightful conversations, accurately captured customer preferences, budgets, and timelines, inputting all information into the dealership's CRM system for seamless follow-up ● Proactively sent appointment reminders via phone, text, and email to minimize no-shows and maximize customer attendance ● Followed up with missed appointments, rescheduling as necessary, and ensuring a positive customer experience at every stage ● Worked closely with the sales team to relay key customer information and supported the dealership's overall sales goals by maintaining high standards of customer service ● Witness ● Nice ● Verint ● DRS Recording Tools EDUCATION Universidad De Manila Manila, Metro Manila, Philippines • 03/2007 Bachelor of Science: Public Administration ● Tracked appointment metrics, monitored conversion rates, and provided regular feedback to improve the efficiency and effectiveness of the appointment-setting process

Key Achievements:

● The primary responsibility of this position is to handle all escalations (call, email and fax) and product-related 'up-trainings' ● Responsible for supervising the performance and development of trainees, if necessary ● Ensures constant monitoring of trainees' strengths & weaknesses in handling calls with the objective of making each agent perform at par to campaign KPI's and thus contributing to the overall effort of the team ● Provide high-level support for cases that go to the Western Union Executives ● Deliver monthly rosters and weekly review of rosters for the Call Centers ● Accurate and effective staffing to meet targeted key performance indicators for the Call Centers ● Daily monitoring of staff levels and acting on over or under staffing as required to meet training/other needs ● Daily / weekly review of the staffing performance against KPI's in conjunction with Call Center management, MIS and Quality analysts ● Ensure documentation / procedures / measurements are kept up to date and meet industry standards ● Provide continuous improvement assessments and recommendation to the Call Center on performance staffing and adherence to schedules