Executive AssistantExecutive Assistant

Key Achievements:

In my role as a Senior Customer reservation lead and Supervisor, I have the authority to exceed standard policies while adhering to specific guidelines regarding customer service offerings. Our vendors typically contact Senior RSV agents for assistance with cancellations, voucher requests, booking reservations, and other related inquiries. Problematic calls are categorized into red, green, and yellow orders. Red orders involve issues like activity or hotel complications, requiring us to offer customers alternative options. Green orders pertain to credit card problems, necessitating updated information from customers. Yellow orders indicate discrepancies in dates or group sizes, prompting us to confirm details with customers and make corrections as necessary. As a Senior RSV agent, my responsibilities include completing RSV start tasks and handling specialized phone calls.

Key Achievements:

EA for the Vice President of the San Francisco office and to the Commercial Lines Manager. As an executive assistant, my role is supporting the daily operations of an executive's office. This includes managing the executive's calendar by scheduling meetings, appointments, and events. I also handle communication tasks such as phone calls, emails, and correspondence. Additionally, I am responsible for making travel arrangements for business trips, providing administrative support like document preparation and filing, and coordinating meetings by setting up agendas and taking minutes I also Generate sales reports for all producers and account managers assigned to the San Francisco Site. I also research various topics, I do gatekeeping incoming requests, assisting in project management, maintaining confidentiality, and problem-solving.

Key Achievements:

I deliver comprehensive customer service handling billing matters for consumer and business accounts, account maintenance, online support, service dispatch, and addressing basic loan inquiries. Recognized for achieving the highest number of Customer Satisfaction (CSAT) ratings in a day, I received the May award. In July, I was honored with the Site award for Sound of Success (SOS). Actively engaging in Division-level activities, I also contribute by providing peer coaching for newly hired employees during their nesting peri

Key Achievements:

I have extensive experience in delivering customer service encompassing order tracking, account maintenance, service dispatch, customer relations, and handling billing inquiries. I have conducted training sessions for new hires and provided upskill training for the account. My dedication and expertise were recognized when I was honored as one of the 2014 Unsung Heroes by Concentrix. I also served as an SME apprentice from July to March and a Trainer apprentice during the same period.

Key Achievements:

As Marketing/Production/PR Consultant my role is assisting businesses with their marketing, production, and public relations strategies. My duties involve developing and implementing effective marketing campaigns to promote products or services, analyzing market trends to identify growth opportunities, and coordinating the production process to ensure timely delivery of goods or services. Additionally, I am responsible for managing public relations activities, such as media relations, press releases, and crisis communication. Overall, these consultants work closely with clients to enhance their brand visibility, attract customers, and maintain a positive public image through strategic planning and execution of various marketing, production, and PR initiatives. I worked with different big clients such as American Eye Center, Makati, Bear Brand, Maxicare, Nestle Phils., Julie Bakery with UNICEF, DHL.