Customer Success Manager

Milena

ID Verified
1300/mo
Belgrade, Serbia
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Customer success manager dedicated to ensuring client satisfaction and retention. Skilled in relationship building, account management, and product adoption strategies. Experienced in managing B2B client portfolios. Proficient in CRM systems and success metrics. Strong communication and problem-solving abilities. Passionate about helping clients achieve their goals.

Top Skills

Account Management · 4 yearsSalesforce · 4 yearsCustomer.io · 3 years

Skills & Expertise

Sales & Business Development

Account ManagementAdvanced
SalesforceAdvanced

Customer Success

Customer.ioAdvanced

Work Experience

Customer Success Manager

Execom

Mar 2021 - Nov 2024

Key Achievements:

Managed portfolio of 50+ B2B clients achieving 93% retention rate. Conducted regular check-ins and quarterly business reviews. Identified expansion opportunities increasing account revenue by 30%. Collaborated with product team on feature requests. Provided training and onboarding for new clients.

Customer SuccessAccount ManagementSalesforceCustomer.ioRelationship BuildingSaaS Metrics

Quick Stats

Age27 years
English LevelFluent
Other Languages
Serbianfluent
ID VerificationVerified

Certifications

Customer Success Management Certification

Education

Bachelor of Science in Business Administration

University of Belgrade

2017 - 2021