Virtual AssistantVirtual Assistant
Mikaela
ID Verified$700
per month
($4/hour)
Profile Description
PROFESSIONAL SUMMARY Highly dedicated and results-driven professional pivoting into Executive/Virtual Assistance, leveraging 5+ years of experience in administrative coordination, process management, and high-volume client interaction. Proven ability to manage complex schedules, improve operational efficiency, and maintain strict attention to detail in fast-paced environments (BPO, Manufacturing, and Government sectors). Proficient in a range of remote work tools, committed to providing excepti...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Work Experience
PRODUCTION CONTROL & COORDINATION
SFA (San Fernando, Pampanga)
Jan 2023 - Sep 2024
Job Responsibilities:
Managed and coordinated the daily production schedule for manufacturing processes, ensuring machines and staff were utilized optimally to meet production targets. Executed process improvement initiatives by supervising maintenance staff, ensuring the proper care and timely repair of machinery to increase overall operational efficiencies. Functioned as a key liaison between the production floor, ma...
CUSTOMER SERVICE & OPERATIONS SPECIALIST (BPO)
Global Connect Solutions (Tuguegarao City Branch, Philippines)
Apr 2022 - Dec 2023
Job Responsibilities:
Managed an average of 80+ inbound calls daily, providing first-call resolution for service inquiries, technical issues, and billing concerns, while maintaining a high Customer Satisfaction (CSAT) score. Documented all customer interactions, service requests, and follow-up actions with 95% accuracy within the centralized CRM system, ensuring complete and confidential record-keeping. Consistently ac...
Quick Stats
Education
High-school
International School of Asia and the Pacific
2016 - 2018