Inside Sales Agent, Sales Development Representative Inside Sales Agent, Sales Development Representative
Michelle
ID Verified$2100
per month
($12/hour)
Profile Description
Results-driven Inside Sales and Client Relations Specialist with 10+ years of experience supporting US-based real estate and investment teams. Skilled in high-volume outbound calling, appointment setting, CRM management, and lead nurturing. Strong communication skills with a proven record of exceeding KPIs, re-engaging dormant leads, and delivering professional service through phone, email, and chat. Adept at working in fast-paced, remote environments with discipline, empathy, and attention to d...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
AI & Automation
Design & Creative
Work Experience
Investor Support Representative (ISR)
DiversyFund, Inc
Apr 2024 - Aug 2025
Key Achievements:
• Manage inbound and outbound investor communication via calls and email, ensuring timely and accurate support. • Handle escalations including deposit errors, duplicate charges, and BBB complaints, maintaining professionalism and empathy. • Educate investors on private market strategies and long-term investment expectations. • Maintain detailed CRM documentation and collaborate with leadership to improve investor satisfaction workflows.
Inside Sales Agent (ISA)
Jim Bottrell Real Estate Team
Mar 2022 - Apr 2024
Key Achievements:
• Scheduled 3-5 qualified buyer and seller appointments daily for multiple agents and campaigns. • Conducted high-volume outbound calls, nurturing hundreds of leads monthly to maintain a steady pipeline. • Increased re-engagement by 30% through disciplined follow-up routines. • Built rapport and long-term client relationships through strong communication and customer service.
Inside Sales Agent (ISA)
ReefPoint Realty
Jun 2018 - Mar 2022
Key Achievements:
• Generated leads through daily outbound calling and consistent follow-ups. • Scheduled real estate appointments and gathered client feedback to improve conversion rates. • Met and exceeded monthly contact and appointment-setting goals. • Maintained accurate CRM records for efficient pipeline tracking.
ISA Training Manager
Stampini Realty
Jul 2016 - Apr 2018
Key Achievements:
• Managed outbound prospecting to generate leads, qualify clients, and set appointments. • Trained new ISAs on scripts, call flow, CRM usage, and conversion best practices. • Supported the sales team by increasing pipeline volume through optimized lead management.