Real Estate Virtual AssistantReal Estate Virtual Assistant
Marivic
ID Verified$1200
per month
($7/hour)
Profile Description
I work best in roles that bring structure to fast-moving environments. I enjoy supporting leaders by organizing priorities, coordinating tasks and simplifying operations so they can focus on strategy. I thrive where communication is clear, expectations are defined and efficiency is valued. I’m at my best when trusted to make decisions, improve workflows and keep projects moving forward. With 13 years of experience in BPO and five years dedicated to real estate operations supporting both US and ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Customer Success
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Work Experience
Quality Assurance Analyst | Lead Conversion Specialist | Trainer
ZUMA
Mar 2021 - Nov 2025
Key Achievements:
- Boosted lead conversion by 25% with a structured follow-up system and optimized communication templates. - Cut processing errors by 15% by creating and implementing a daily QA checklist. - Onboarded and trained 10+ new hires, reducing ramp-up time and improving task readiness by 40%. - Streamlined workflows to cut task completion time by 18%, improving client response efficiency. - Analyzed team performance with Looker and Tableau, delivering actionable insights to leadership. - Identified system gaps, collaborated with developers, and enhanced tool accuracy. - Served as point of contact between management and operations, resolving bottlenecks and ensuring seamless coordination. - Improved client resolution speed by 30% across calls, email, and chat, boosting satisfaction.
Customer Service Representative/SME- Insurance Healthcare
TELUS
Dec 2019 - Apr 2021
Key Achievements:
- Managed inbound/outbound communications for U.S.-based healthcare accounts, guiding senior clients through complex coverage and benefits. - Served as SME, supporting team members, resolving escalations, and ensuring policy compliance. - Streamlined insurance order processing, reducing errors by 15% through eligibility verification and documentation checks. - Conducted proactive follow-ups with members and providers to resolve outstanding issues efficiently. - Simplified cost structures for clients, improving understanding and confidence
Customer Service Representative/SME/Collection Agent
ALORICA
Aug 2017 - Dec 2019
Key Achievements:
- Improved payment recovery rate by 15% through strategic client outreach and customized payment solutions. - Resolved outstanding balances using flexible, negotiation-based arrangements designed to maintain client trust. - Built positive long-term relationships by ensuring customers felt supported, clearly informed, and respected throughout the process. - Simplified complex billing details and guided clients toward practical resolutions, reducing repeat escalations. - Consistently followed up on overdue accounts, helping accelerate payment timelines while preserving customer satisfaction. - Maintained accurate financial documentation and account status tracking, contributing to audit readiness and operational compliance