Customer Success Manager

Mariana

ID Verified
1200/mo
Curitiba, Brazil
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Customer success manager dedicated to ensuring client satisfaction and long-term retention. Skilled in relationship building, problem-solving, and driving product adoption through strategic engagement. Experienced in managing B2B client portfolios and identifying growth opportunities. Proficient in CRM systems and customer success platforms. Strong communicator able to understand client needs and translate them into actionable solutions. Passionate about helping clients achieve their business ob...

Top Skills

Account Management · 4 yearsHubSpot · 3 yearsZendesk · 3 yearsCustomer.io · 2 yearsIntercom · 2 years

Skills & Expertise

Customer Success

ZendeskAdvanced
IntercomIntermediate
Customer.ioIntermediate

Marketing & Growth

HubSpotAdvanced

Sales & Business Development

SalesforceIntermediate
Account ManagementAdvanced

Work Experience

Customer Success Analyst

RD Station

May 2022 - Dec 2024

Key Achievements:

Managed portfolio of 80+ B2B clients achieving 95% retention rate across multiple quarters. Reduced customer churn by 30% through proactive engagement and early issue resolution. Conducted training sessions and webinars for client onboarding and feature adoption. Identified upsell opportunities resulting in 20% revenue growth. Collaborated with product team to communicate customer feedback and feature requests.

ZendeskIntercomHubSpotCustomer.ioSalesforceAccount Management

Quick Stats

Age27 years
English LevelFluent
Other Languages
Portuguesefluent
ID VerificationVerified

Certifications

Customer Success Management Certification

Education

Bachelor of Science in Business Administration

Pontificia Universidade Catolica do Parana

2016 - 2021