Maria

Executive Assistant, Operations Manager

Maria

1900/mo
Bacolod, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

Results-driven Executive & Operations Professional with 7 years of experience in executive support and administrative management. Highly organized and proactive, skilled in optimizing operations, managing teams, and coordinating complex schedules and travel. Recognized for anticipating needs, streamlining processes, and maintaining strong cross-functional relationships. Thrives in dynamic environments while ensuring accuracy, confidentiality, and seamless day-to-day operations. I know many ...

Top Skills

Email Support · 10 yearsPhone Support · 10 yearsBigCommerce · 7 yearsLive Chat Support · 7 yearsPayroll Processing · 7 years

Skills & Expertise

AI & Automation

Jasper AIBeginner
Workflow AutomationAdvanced
RPA ToolsBeginner

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Social Media SupportIntermediate
Ticket ManagementBeginner
Email SupportExpert
Technical SupportAdvanced
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner
CapCutBeginner
Loom/Screen RecordingExpert

E-commerce & Marketplace

Amazon FBAExpert
eBayIntermediate
BigCommerceExpert
Facebook MarketplaceIntermediate
Order ProcessingExpert

Finance & Accounting

Payroll ProcessingExpert
Accounts Payable/ReceivableBeginner
Budget ManagementAdvanced

Virtual Assistance & Admin

Monday.comExpert

Work Experience

Executive Assistant | Operations Manager

ADF Accessories | Partner Pros LLC

Dec 2018 - Nov 2025

Key Achievements:

What I did: Managed schedules, meetings, and projects so everything ran smoothly. Handled emails, reports, and communications to keep everyone on the same page. Took care of daily operations and administrative tasks, making sure nothing fell through the cracks. Coordinated with vendors, managed subscriptions, and organized important documents. What I accomplished: Became a trusted go-to person for keeping things organized and efficient. Streamlined workflows and anticipated needs, staying two steps ahead to make sure the boss could focus on business growth. Helped the team run smoothly behind the scenes, handling details so leadership didn’t have to worry about them.

Senior Reservations Officer

ZIG Travel Desk

Nov 2015 - May 2018

Key Achievements:

What I did: Handled travel booking, flights, hotels, and itineraries for clients. Assisted clients with inquiries, changes, and special requests to make their trips smooth. Coordinated with airlines, hotels, and other vendors to confirm bookings and resolve issues. Kept accurate records of reservations, cancellations, and client preferences. What I accomplished: Managed a high volume of reservations while keeping everything accurate and on time. Solved client travel issues proactively, improving satisfaction. Streamlined booking processes to reduce errors and save time. Built strong relationships with clients and vendors, making communication and coordination easier.

Store Operations Supervisor

Toys R Us

Nov 2014 - Mar 2015

Key Achievements:

What I did: Managed daily store operations, including inventory, merchandising, and staff coordination. Scheduled and coached team members to keep everything running smoothly. Handled reporting, and administrative tasks to support store management. What I accomplished: Streamlined operations to improve efficiency and workflow. Trained and guided staff, boosting team performance and morale. Maintained high customer satisfaction by ensuring smooth store operations. Helped the store meet sales targets and operational goals through effective management.

Quick Stats

Age45 years
English LevelFluent
ID VerificationNot verified