Virtual Executive Assistant and Customer Support SpecialistVirtual Executive Assistant and Customer Support Specialist
Leo
$1200
per month
($7/hour)
Profile Description
Hi there! I’m Leo. I’ve been working remotely for over 2 years as an EA, and it's been a very positive experience. I previously worked at a customer support company in an office setting for 17 years, starting as a level 1 and progressing to the leadership team. I have developed a broad skill set in managing email inbox and scheduling, admin tasks, sales and customer support including managing a team, training, and coaching. I am a person who wants to keep things neat and organized, easy to learn...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Executive Assistant
Magic Inc
Mar 2023 - Sep 2025
Key Achievements:
A reliable point person in administrative tasks, such as handling tasks and projects, doing reports, creating presentations, managing email inbox and calendar, and ensuring effective communication. I also helped with sales, handling outreach, lead generation, appointment setting, quote sending, and processing sales.
Team Manager
IGT Solutions
Mar 2022 - Apr 2024
Key Achievements:
+ Manage and organize day to day operations of the team + Ensure team to deliver SLAs and achieves KPIs + Train and develop team, conduct coachings and huddles + Performance evaluation, create reports and manage issues
Team Leader
Acquire BPO
Mar 2007 - Mar 2019
Key Achievements:
+ Team Management - manage a team of agents to ensure adherence to operational standards. Monitor team performance to ensure quality service delivery + Performance Monitoring - Track individual and team KPIs, provide constructive feedback and guidance to agents based on performance metrics + Training & Development - Identify skill gaps and recommend targeted coaching or training to enhance team performance + Reporting & Documentation - Prepare and present daily, weekly, and monthly performance reports to management