Chat Support AgentChat Support Agent

Lebo

ID Verified

1000/mo

Pretoria, South Africa

Looking for Full-time

8 hours/day

Availability: US / EU timezone

$1000

per month

($6/hour)

Member since September 2025

Profile Description

Chat support agent with fast typing and multitasking. Experienced in handling multiple chats. Skilled in providing quick responses. Proficient in chat platforms. Strong problem-solving. Passionate about live chat support.

Top Skills

Live Chat Support · 4 yearsZendesk · 4 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Live Chat SupportAdvanced

ZendeskAdvanced

Work Experience

Chat Support Representative

Support Company

Mar 2021 - Nov 2024

Key Achievements:

Handled 5 simultaneous chats maintaining quality. Achieved response time under 40 seconds. Maintained 4.6/5 satisfaction score. Resolved inquiries efficiently. Used knowledge base.

Live Chat SupportCustomer SupportMultitaskingTyping SpeedZendeskProblem Solving

Quick Stats

Age28 years

English LevelFluent

Other Languages

Afrikaansfluent

ID VerificationVerified

Certifications

Live Chat Certification

Education

Bachelor of Science in Communication

Tshwane University

2017 - 2021