Lawrence

Virtual Assistant

Lawrence

2000/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and highly organized Virtual Assistant with strong experience supporting executives, teams, and business operations in fast-paced environments. Skilled in administrative coordination, calendar and email management, data entry, customer service, and workflow optimization. Proven ability to handle confidential information, prioritize multiple tasks, and deliver accurate work under minimal supervision. Adept at using digital tools, CRM systems, and remote collaboration platforms to ...

Top Skills

Account Management · <1 yearAdobe Photoshop · <1 yearB2B Sales · <1 yearB2C Sales · <1 yearCanva · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner

Design & Creative

FigmaBeginner
CanvaBeginner
Adobe PhotoshopBeginner
Logo DesignBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
Google AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
LinkedIn AdsBeginner
TikTok AdsBeginner
Pinterest AdsBeginner
Content MarketingBeginner
Conversion Rate OptimizationBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Lead GenerationBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
Sales Funnel ManagementBeginner
Proposal WritingBeginner
NegotiationBeginner

Work Experience

Financial Advisor

Britam holdings plc

Apr 2021 - Present

Key Achievements:

Consistently met and exceeded monthly sales and premium targets across Life, General Insurance, and Unit-Linked products. Successfully onboarded and retained high-value clients by providing personalized financial and insurance solutions. Strengthened Britam’s brand presence by generating quality leads through cold calling, referrals, and targeted outreach to SMEs and corporates. Improved customer satisfaction by delivering timely assistance, policy explanations, and follow-up support to resolve client issues. Increased cross-selling opportunities by identifying customer needs and recommending appropriate insurance and investment products. Supported underwriting and policy processing teams through accurate documentation, data entry, and compliance with company standards. Played a key role in driving business growth within assigned regions by building strong relationships with individuals, institutions, and community networks. Enhanced operational efficiency by adopting digital tools for client management, reporting, and sales tracking.

Live Chat SupportPhone SupportSocial Media SupportTicket ManagementEmail SupportVideo SupportTechnical SupportZendesk

Quick Stats

Age29 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

CPS