Lawrence

Virtual Assistant

Lawrence

2,000/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and highly organized Virtual Assistant with strong experience supporting executives, teams, and business operations in fast-paced environments. Skilled in administrative coordination, calendar and email management, data entry, customer service, and workflow optimization. Proven ability to handle confidential information, prioritize multiple tasks, and deliver accurate work under minimal supervision. Adept at using digital tools, CRM systems, and remote collaboration platforms to ...

Top Skills

Account Management · <1 yearAdobe Photoshop · <1 yearB2B Sales · <1 yearB2C Sales · <1 yearCanva · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
IntercomBeginner
Customer.ioBeginner
LiveChatBeginner
CrispBeginner
Help ScoutBeginner
FreshdeskBeginner

Design & Creative

FigmaBeginner
CanvaBeginner
Adobe PhotoshopBeginner
Logo DesignBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
Google AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
LinkedIn AdsBeginner
TikTok AdsBeginner
Pinterest AdsBeginner
Content MarketingBeginner
Conversion Rate OptimizationBeginner
Product HuntBeginner
ChatGPT for MarketingBeginner
GoHighLevelBeginner
Content StrategyBeginner
Community ManagementBeginner
Instagram GrowthBeginner
TikTok GrowthBeginner
LinkedIn OptimizationBeginner
Twitter/X ManagementBeginner
YouTube Channel ManagementBeginner
Social Media AnalyticsBeginner
Influencer OutreachBeginner
User-Generated ContentBeginner
ThreadsBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Lead GenerationBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
Sales Funnel ManagementBeginner
Proposal WritingBeginner
NegotiationBeginner
Account ManagementBeginner
Sales PresentationsBeginner

Work Experience

Financial Advisor

Britam holdings plc

Apr 2021 - Present

Key Achievements:

Consistently met and exceeded monthly sales and premium targets across Life, General Insurance, and Unit-Linked products. Successfully onboarded and retained high-value clients by providing personalized financial and insurance solutions. Strengthened Britam’s brand presence by generating quality leads through cold calling, referrals, and targeted outreach to SMEs and corporates. Improved customer satisfaction by delivering timely assistance, policy explanations, and follow-up support to resolve client issues. Increased cross-selling opportunities by identifying customer needs and recommending appropriate insurance and investment products. Supported underwriting and policy processing teams through accurate documentation, data entry, and compliance with company standards. Played a key role in driving business growth within assigned regions by building strong relationships with individuals, institutions, and community networks. Enhanced operational efficiency by adopting digital tools for client management, reporting, and sales tracking.

Live Chat SupportPhone SupportSocial Media SupportTicket ManagementEmail SupportVideo SupportTechnical SupportZendesk

Quick Stats

Age30 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

CPS