Executive Virtual Assistant | Customer Support ExecutiveExecutive Virtual Assistant | Customer Support Executive

Key Achievements:

I managed and coordinated volunteer schedules to ensure every event and daily activity had proper coverage, allowing operations to run smoothly and efficiently. I maintained ongoing communication with families and beneficiaries, handling sensitive information with professionalism, confidentiality, and empathy. In addition, I conducted outreach with various foundations, donors, and community organizations to build and strengthen partnerships that supported the charity’s mission. I also assisted in preparing and submitting grant proposals and sponsorship applications, helping secure essential resources and funding for ongoing and future charity programs.

Key Achievements:

As a Virtual Assistant and Operations Manager for Ecommerce Legacy in Australia, I oversaw daily business operations, including planning, monitoring, reporting, and ensuring smooth workflows across multiple teams. I identified manpower needs, facilitated the hiring process, conducted interviews, and supported onboarding and examinations for new team members. I consistently monitored team well-being, addressed concerns, and provided continuous guidance and support. I analyzed workflow gaps and implemented strategic improvements to increase efficiency and productivity. Working closely with the CEO, I assisted in planning and executing various business ventures. I also managed the company’s eCommerce operations through Shopify and Etsy, while developing strategies to enhance customer service processes, optimize workflows, and improve overall customer satisfaction.

Key Achievements:

Created and optimized product listings, titles, and descriptions on eBay

Key Achievements:

I managed end-to-end order fulfillment, ensuring accurate processing and timely tracking of all shipments. I supervised team members to maintain high-quality communication standards, providing guidance and support when needed. In addition, I conducted product research to assist customers effectively and handled escalations and complaints with professionalism, ensuring issues were resolved promptly and to the customer’s satisfaction.

Key Achievements:

I provided Tier 2–3 technical support for VOIP systems and fiber internet services, resolving complex technical issues that required advanced troubleshooting. I handled escalations and dispute concerns with professionalism, ensuring customers felt supported even in high-pressure situations. Through inbound calls, I assisted customers with resolving connectivity problems and service interruptions, delivering clear and effective solutions. I also supported teammates by answering technical questions and guiding them through challenging cases. My role included performing detailed network and device troubleshooting, as well as offering upsells when beneficial to enhance the customer’s overall service experience.