Executive Virtual Assistant | Service Delivery Team LeadExecutive Virtual Assistant | Service Delivery Team Lead

Key Achievements:

Email Inboxes Management | Calendar and Schedule Management | Archiving Venture/Fund/Capital Decks and Datarooms from DocSend or Notion | Creation of SOPs via Lark | Manage various Dashboard such as Multi-asset pipeline Dashboard, Fund Admin Dashboard, Quarterly Financial Report Dashboard and so on | Calling to set up schedule for the CEO/CIO | Administrative Tasks | Making sure to reply to all emails | Register the CEO/CIO to events and coordinate with the event host/s

Key Achievements:

● Maintained up-to-date knowledge of industry trends, allowing for the implementation of innovative strategies in service delivery. ● Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations. ● Incorporated best practices in service delivery management into daily routines, resulting in better decision making. ● Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members. ● Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication. ● Evaluated employee performance regularly, providing constructive feedback and support for professional growth. ● Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.

Key Achievements:

● Provided remote assistance to customers experiencing technical difficulties, guiding them through stepby-step resolutions with patience and professionalism. ● Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues. ● Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience. ● Maintained a high level of expertise on company products, ensuring accurate information was always provided to customers.