Kristine

Executive Virtual Assistant | Service Delivery Team Lead

Kristine

ID Verified
2,500/mo
City of San Fernando, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experienced Team Leader now providing confidential, results-driven executive support to CEO/CIO. Dynamic leader & EA ensuring optimal support and operational efficiency for C-level executives. Adaptable, organized professional offering C-level executive support and team leadership experience.

Skills & Expertise

AI & Automation

Copy.aiBeginner

Customer Success

Data & Analytics

Design & Creative

CanvaBeginner
MayaBeginner

E-commerce & Marketplace

Marketing & Growth

Sales & Business Development

Work Experience

Executive Assistant - CEO/CIO

Primitiva Global

Jun 2025 - Oct 2025

Job Responsibilities:

Email Inboxes Management | Calendar and Schedule Management | Archiving Venture/Fund/Capital Decks and Datarooms from DocSend or Notion | Creation of SOPs via Lark | Manage various Dashboard such as Multi-asset pipeline Dashboard, Fund Admin Dashboard, Quarterly Financial Report Dashboard and so on | Calling to set up schedule for the CEO/CIO | Administrative Tasks | Making sure to reply to all em...

ChatGPT/ClaudeEditorial Calendar ManagementEmail CopywritingEmail SupportCopywritingExcel (Advanced)Google Sheets (Advanced)CanvaPayroll ProcessingTax Preparation

Team Leader - Service Delivery

Exacot Philippines

Jan 2021 - Apr 2025

Job Responsibilities:

● Maintained up-to-date knowledge of industry trends, allowing for the implementation of innovative strategies in service delivery. ● Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations. ● Incorporated best practices in service delivery management into daily routines, resulting in better decision making. ● Promoted a positive work...

Live Chat SupportTicket ManagementEmail SupportPhone SupportTechnical SupportLiveChatExcel (Advanced)ZendeskGoogle Sheets (Advanced)

Non-Voice Technical Support Representative - TSR

Exacot Philippines /TopData Global IT Solutions

Apr 2017 - Jan 2021

Job Responsibilities:

● Provided remote assistance to customers experiencing technical difficulties, guiding them through stepby-step resolutions with patience and professionalism. ● Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues. ● Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience....

Email SupportPhone SupportLive Chat SupportTicket ManagementLiveChatTechnical SupportZendeskGoogle Sheets (Advanced)Excel (Advanced)

Quick Stats

Age39 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Freelance Academy - Virtual Assistant Training
Executive Assistant Training

Education

Associate's Degree

University of the Philippines Open University - Diliman | BA - Multimedia Studies

2011 - 2013

Bachelor's Degree

De La Salle, College of Saint Benilde | BA - Multimedia Arts

2004 - 2008