Virtual Assistant, Customer Service SupervisorVirtual Assistant, Customer Service Supervisor
kristiandave
ID Verified$1200
per month
($7/hour)
Profile Description
I have 10 years of experience in the BPO industry, including 6 years as a Supervisor. My expertise covers customer service, consumer finance, and accounts receivable management. Over the years, I have developed a strong background in operational data analysis, performance evaluation, data management, customer service, sales, collection and coaching agents toward professional growth. With this experience, I hope you will consider my application. I am self-motivated, able to work independently...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Contact Centre Supervisor
Travel and Leisure
Mar 2022 - Nov 2025
Key Achievements:
Lead a team handling both outbound and inbound customer interactions focused on finance and accounts receivable. • Monitor team performance, ensuring compliance with company policies and finance regulations. • Coach and develop agents to achieve KPI targets and maintain customer satisfaction. • Evaluate and report department metrics to upper management. • Implement strategies to improve efficiency, reduce delinquency rates, and enhance overall service quality.
Operations Supervisor
IQOR PH
Jan 2019 - Jan 2022
Key Achievements:
Planned and executed strategies to increase sales and collection efficiency, including delinquent accounts over 3 months past due. • Supervised and motivated agents handling customer service and Telco accounts. • Conducted performance evaluations, provided feedback, and implemented corrective action plans. • Reported key metrics and progress updates to upper management. • Developed initiatives to enhance agent productivity and departmental performance.
Customer Service Representative
IOQR PH
Jun 2015 - Jan 2019
Key Achievements:
Customer Interaction & Support Handle inbound and outbound calls, emails, and chat inquiries. Assist customers with collecting arrears with payment plans, billing inquiries, service activations, plan upgrades/downgrades, and account changes. Provide accurate information about products, services, and promotions. Troubleshooting Account Management Billing and Payments Retention and Upselling Documentation and Reporting Compliance and Quality Assurance