Virtual Assistant - Quality Analyst - Technical Support Virtual Assistant - Quality Analyst - Technical Support
Karen
$1000
per month
($6/hour)
Profile Description
Over the years, I have worked in diverse roles—from providing technical support for mobile phones, landline, and internet services, to assisting customers with debit card inquiries in the US, and teaching English to Korean students. In my previous quality analyst roles, I honed my attention to detail, ensuring that processes were efficient, compliant, and customer-focused. This experience has strengthened my ability to adapt quickly, communicate effectively, and resolve issues with professionali...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Marketing & Growth
Customer Success
Content & Writing
Data & Analytics
Sales & Business Development
Work Experience
Quality Analyst
Telus Digital
Nov 2024 - Present
Key Achievements:
Developed and implemented e ective sales strategies to maximize success in competitive markets. Collaborated with stakeholders to develop e ective sales processes and procedures. Evaluated and measured sales performance to identify areas of improvement. Coached sales teams to reach and exceed set goals and objectives. Regularly reported on sales performance data to upper management. Trained sales teams on customer service best practices and techniques
Quality Analyst
Telus International
Jul 2020 - Oct 2024
Key Achievements:
Developed and monitored quality assurance procedures and standards for new products and processes Determined quality control speci cations in accordance with industry standards Developed and implemented corrective action plans to ensure quality standards were met Analyzed customer feedback and complaints to identify areas for process and product improvement Generated detailed reports on quality assurance activities and results Trained and mentored junior sta on quality assurance processes and procedures
Technical Support Agent
Telus International
Oct 2016 - Jul 2020
Key Achievements:
Provided technical support for software and hardware applications to customers over the phone and through email. Resolved customer complaints, identi ed and corrected problems, and o ered advice and solutions to ensure customer satisfaction. Personal Info [contact hidden] [phone hidden] 1391 Sampaguita Street , Malolos, Bulacan , 3000, Philippines Nationality Filipino Skills Teamwork Leadership Adaptability Communication Problem-solving Time management Languages English Utilized knowledge and experience in computers and networks to diagnose, troubleshoot and repair technical issues. Assisted customers in con guring and setting up their hardware and software applications. Maintained detailed records of customer support requests and resolutions
Financial Assistant
Telus International
Aug 2014 - Oct 2014
Key Achievements:
Provided assistance to clients in understanding their financial statements and records.
Customer Service
Foundever Asia Inc.
Jun 2014 - Aug 2014
Key Achievements:
Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries. Assisted customers with their hotel bookings and ensured customer satisfaction
English Tutor,
Gratia Online Tutorial Center
Aug 2013 - Feb 2014
Key Achievements:
Developed and implemented individualized lesson plans based on student needs. Utilized technology, such as online resources and video conferencing, to provide engaging instruction. Tutored students of all ages as an English tutor.
Technical Support Agent
Convergys
Oct 2011 - Dec 2011
Key Achievements:
Provided technical support for software and hardware applications to customers over the phone and through email