Technical Support RepresentativeTechnical Support Representative
Kenneth
$870
per month
($5/hour)
Profile Description
Technical support representative with strong troubleshooting skills. Experienced in providing technical assistance for software and hardware issues. Skilled in remote desktop tools, diagnostic procedures, and clear communication. Proficient in documenting issues and solutions. Patient approach to helping non-technical users. Passionate about solving technical problems efficiently.
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Technical Support Agent
TaskUs
Mar 2021 - Nov 2024
Key Achievements:
Provided technical support for SaaS platform troubleshooting software issues. Maintained first call resolution rate of 85% through effective problem diagnosis. Used remote tools to assist customers with installation and configuration. Created knowledge base articles documenting common issues and solutions. Escalated complex issues to engineering team with detailed information.
Quick Stats
Certifications
Education
Bachelor of Science in Information Technology
Polytechnic University of the Philippines
2017 - 2021