Technical Client Support SpecialistTechnical Client Support Specialist
Kelvin
$2400
per month
($14/hour)
Profile Description
Detail-oriented Client Support and Operations Specialist with experience supporting enterprise software platforms and managing client-facing communication. Skilled in troubleshooting, documentation, and user training, with a strong focus on responsiveness and service quality. Adept at translating technical concepts into clear, actionable guidance for users and internal teams. Recognized for proactive problem-solving, clear communication, and a consistent ability to enhance the client experience...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Software Development
Work Experience
Web Portal Specialist
Real Property Management (Franchise of Neighborly), Remote – USA
Sep 2024 - Present
Key Achievements:
Manage daily portal operations, ensuring optimal performance, security, and upto- date content. Lead user onboarding, including account creation, permission setting, and delivery of tailored training resources. Troubleshoot and resolve user-reported issues via Jira, reducing recurring problems through documented solutions. Oversee developer ticket workflows, ensuring timely updates, issue clarity, and effective cross-team communication. Conduct feature testing, bug validation, and production release approvals to maintain high platform standards. Implement user feedback to improve portal usability, navigation, and efficiency.
Client Support Specialist
Savannah Informatics Limited
Dec 2020 - Jan 2024
Key Achievements:
Provided end-to-end technical support to clients via phone, email, and ticketing systems. Diagnosed complex customer issues, ensuring swift and accurate resolutions. Developed onboarding materials for Slade360 SaaS platform, boosting client adoption and satisfaction. Documented interactions and resolutions in Jira, Confluence, and Hubspot for knowledge management. Collaborated with cross-functional teams to deliver integrated client solutions
IT Intern
Ennsvalley Bakery Limited, Nairobi
Jan 2020 - Jun 2020
Key Achievements:
Administered Microsoft Dynamics Navision ERP, ensuring stable operations for multiple users. Managed email systems (Exchange, Office 365), reducing disruptions through proactive support. Implemented SQL database backups both on-prem and in cloud via Databank, reducing risk of data loss. Delivered remote ICT support using TeamViewer, VPN, and other remote tools, improving uptime and satisfaction.