Customer Success ManagerCustomer Success Manager

Key Achievements:

As an account manager successfully increased client retention by 30%, expanded key accounts by securing multiple high-value contracts, and consistently exceeded quarterly sales targets through strategic relationship building and effective communication.

Key Achievements:

As a Multi-Channel Customer Support Specialist effectively managed diverse accounts spanning financial, telco, sales, energy, and emergency roadside assistance, consistently boosting customer satisfaction by 25% through efficient issue resolution and streamlined processes. They reduced average ticket resolution time by 20%, maintained a high first-call resolution rate, and contributed to developing internal knowledge bases that improved team performance. Their role involved handling complex technical inquiries and urgent service needs, significantly enhancing operational efficiency and customer experience across multiple industries. This demonstrated adaptability, technical expertise, and a strong commitment to customer success.

Key Achievements:

As an an Administrative and Accounting Assistant include streamlining invoicing and payroll processes to improve efficiency by 20%, reducing discrepancies by 30%, and managing accounts payable with high accuracy. They contributed to tax return preparations and audits that ensured 100% compliance and helped reduce outstanding receivables by 20%. Additionally, they implemented internal system reorganizations that saved time and improved document retrieval by 25%, showcasing strong organizational and accounting skills that enhanced departmental performance and accuracy.