Virtual Assistant, Customer SupportVirtual Assistant, Customer Support
Joyce
$1000
per month
($6/hour)
Profile Description
A versatile and results-oriented Virtual Assistant with a solid background in customer service, office administration, and social media management. I excel at handling administrative tasks, managing inboxes, organizing schedules, and maintaining smooth day-to-day operations for busy professionals. With a strong commitment to delivering excellent client support, I bring exceptional communication skills, attention to detail, and the ability to work independently. Adept at content scheduling, onlin...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Office Administrator
Samar Advertising
Feb 2025 - Present
Key Achievements:
As an Office Administrator, I oversee daily office operations, manage customer and client inquiries, and ensure efficient communication across departments. I handle scheduling, meeting coordination, and maintain organized digital and physical filing systems. I prepare essential documents, manage inboxes, track office supplies, and support basic bookkeeping tasks. Through improving workflows, strengthening communication, and ensuring timely follow-ups, I contribute to a well-structured, productive, and professional office environment.
Customer Service Representative
White rose Drycleaners
Apr 2018 - May 2023
Key Achievements:
As a Customer Service Representative in a dry-cleaning environment, I handled daily customer interactions, received and processed orders, and ensured accurate tagging and documentation of garments. I managed inquiries, resolved complaints, and provided updates on order status with professionalism and care. I maintained a well-organized front desk, coordinated seamlessly with cleaning staff, and ensured timely delivery and pickup of items. By improving communication, maintaining cleanliness and order accuracy, and offering friendly and efficient service, I contributed to a smooth workflow and high customer satisfaction.
Office Administrator
Brea Cabs
Jan 2015 - Jan 2017
Key Achievements:
As an Office Administrator, I managed daily office operations, handled customer inquiries, organized schedules, and maintained efficient filing and documentation systems. I supported communication between teams, prepared administrative reports, managed inboxes, and coordinated meetings and office supplies. I also assisted with onboarding, basic bookkeeping, and record management. Through streamlining processes, improving communication flow, and enhancing customer satisfaction, I contributed to a more productive, organized, and professional work environment