Healthcare administrative assistantHealthcare administrative assistant
Joy
$1200
per month
($7/hour)
Profile Description
I am a dedicated Healthcare Administrative Assistant with a strong background in medical virtual support, patient coordination, and HIPAA-compliant data management. With hands-on experience in EHR systems, insurance processes, and high-volume patient communication and records, I excel at creating smooth, organized workflows while ensuring every patient feels supported and understood. My blend of technical proficiency and compassionate care allows me to contribute meaningfully to any healthcare t...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Specialized Skills
Virtual Assistance & Admin
Work Experience
Healthcare administration
Lakeland sleep & CPAP
May 2024 - Sep 2025
Key Achievements:
As a Healthcare administrator at Lakeland Health Services, I supported daily clinical operations by handling high volumes of inbound and outbound calls, coordinating provider calendars, and managing all aspects of patient scheduling, including follow-ups, cancellations, and no-shows. I offered compassionate support to patients by addressing questions about procedures, and sleep-related concerns, while maintaining accurate electronic health records in Brightree. I also performed insurance verification and assisted with billing processes using Healthia and Availity, ensuring patients understood coverage and payment requirements. In addition, I managed voicemails, missed calls, and appointment reminders across multiple communication channels, all while strictly adhering to HIPAA guidelines. My workflow improvements contributed to a 15% reduction in missed appointments and a more efficient, patient-centered care experience.
Medical Office Assistan
Spinal Injury Referral Hospital
Aug 2019 - Nov 2023
Key Achievements:
As a Medical Office Assistant at Spinal Injury Hospital, I supported patients with chronic pain and long-term physical limitations by serving as both a counsellor and caregiver, providing emotional support and guiding them through rehabilitation. I also conducted detailed patient intake interviews, gathered medical and psychological histories, and ensured clear communication between patients, physicians, and therapy teams. I explained diagnoses and treatment plans with empathy, helping patients manage expectations and adjust emotionally. In addition, I scheduled and coordinated therapy sessions and medical appointments to maintain seamless continuity of care. I supported the hospital’s EHR transition, maintained accurate and confidential patient records, and trained new administrative staff on data privacy, communication standards, and proper documentation practices. I also assisted with internal audits by preparing and verifying patient records and reports, ensuring compliance with hospital policies.