Technical Support RepresentativeTechnical Support Representative

Joshua

700/mo

Makati, Philippines

Looking for Part-time

4 hours/day

Availability: US / Asia timezone

$700

per month

($4/hour)

Member since October 2025

Profile Description

Technical support representative with strong troubleshooting skills. Experienced in providing remote technical assistance. Skilled in diagnosing software issues and explaining solutions. Proficient in support tools and documentation. Patient with non-technical users. Passionate about solving technical problems.

Top Skills

Technical Support · 4 yearsZendesk · 3 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Technical SupportAdvanced

ZendeskAdvanced

Work Experience

Technical Support Agent

TaskUs

Mar 2021 - Nov 2024

Key Achievements:

Provided technical support for software applications. Maintained 80% first call resolution rate. Used remote tools to assist customers. Created support articles. Escalated complex issues appropriately.

Technical SupportTroubleshootingRemote Support ToolsCustomer SupportZendeskWindows Administration

Quick Stats

Age29 years

English LevelFluent

ID VerificationNot verified

Certifications

CompTIA A+ Certification

Education

Bachelor of Science in Information Technology

Polytechnic University of the Philippines

2017 - 2021