Virtual AssistantVirtual Assistant

Key Achievements:

Provide online customer support via calls, chat, and back-office tasks to assist guests and hosts with bookings, cancellations, refunds, payments, disputes, and account concerns. Ensure accurate and empathetic service to maintain a positive Airbnb experience.

Key Achievements:

Oversee and manage all social media platforms, including page creation, optimization, content planning, and customer engagement. Handle inquiries and ensure consistent online presence through strategic posting and timely responses. Coordinate bookings by setting schedules, sending confirmations, and managing guest appointments. Serve as the owner’s secretary, providing administrative support, managing communications, and assisting in daily business operations to maintain an organized and efficient workflow.

Key Achievements:

• Providing assistance to customers with inquiries related to Credit Cards, Fraudulent charges, Cancellation of account, changes, and general inquiries about Financial • Handling account for Dispute, Refund, Unknown transaction, making payment, and credit card- related services through the company's systems or platforms.

Key Achievements:

• Conducting coaching sessions to improve skills related to travel bookings, customer service techniques, and product knowledge for my team members. • Implementing and maintaining quality assurance programs to ensure consistency and accuracy in travel bookings and customer interactions. • Resolving escalated customer issues or complaints that require supervisor intervention, ensuring prompt resolution and customer satisfaction. • Ensuring team compliance with company policies, procedures, and industry regulations related to travel bookings and customer data privacy. • Building and maintaining strong relationships with clients or travel partners, addressing their concerns, and collaborating on service improvements.

Key Achievements:

Account Handled: Expedia and Priceline • Providing assistance to customers with inquiries related to travel bookings, reservations, cancellations, changes, and general travel information. Handling bookings for flights, hotels, rental cars, vacation packages, and other travel-related services through the company's systems or platforms.

Key Achievements:

• Providing technical support and assistance to customers regarding telecommunication products and services such as internet and phone. • Diagnosing and resolving technical issues related to service interruptions, connectivity problems, billing inquiries, equipment malfunctions, and other customer concerns. • Assisting customers with service activation's, upgrades, downgrades, and changes to their service plans or packages. Addressing customer inquiries about billing statements, charges, payment options, and processing payments or refunds as needed.