Customer Support Specialist

Johan

700/mo
Cape Town, South Africa
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Customer support specialist with excellent communication skills and passion for helping customers. Experienced in providing technical and billing support via multiple channels. Proficient in support systems, troubleshooting, and maintaining high satisfaction scores. Strong problem-solving abilities with patient approach. Comfortable working with international clients and US hours. Dedicated to delivering exceptional customer service.

Top Skills

Zendesk · 4 yearsLive Chat Support · 3 yearsTechnical Support · 3 years

Skills & Expertise

Customer Success

ZendeskAdvanced
Live Chat SupportAdvanced
Technical SupportAdvanced

Work Experience

Customer Support Agent

Amazon

Mar 2021 - Nov 2024

Key Achievements:

Provided customer support for e-commerce platform handling 50+ interactions daily. Maintained satisfaction score of 4.8/5 across all channels. Resolved technical and account issues efficiently. Created knowledge base articles. Collaborated with team on process improvements.

Customer SupportZendeskLive Chat SupportEmail CommunicationProblem SolvingTechnical Support

Quick Stats

Age29 years
English LevelFluent
Other Languages
Afrikaansfluent
ID VerificationNot verified

Certifications

Customer Service Excellence Certification

Education

Bachelor of Science in Business Communication

University of Cape Town

2016 - 2020