Customer Success Manager

Joaquin

ID Verified
1400/mo
Cordoba, Argentina
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Dedicated customer success professional focused on ensuring client satisfaction, retention, and growth. Experienced in managing B2B client relationships and driving product adoption through strategic engagement. Skilled in identifying customer needs, resolving issues proactively, and delivering exceptional service. Strong communicator with ability to build lasting relationships. Proficient in CRM systems and customer success platforms. Passionate about helping clients achieve their business obje...

Top Skills

Account Management · 4 yearsSalesforce · 3 yearsZendesk · 3 yearsCustomer.io · 2 yearsHubSpot · 2 years

Skills & Expertise

Sales & Business Development

SalesforceAdvanced
Account ManagementAdvanced

Customer Success

ZendeskAdvanced
Customer.ioIntermediate
IntercomIntermediate

Marketing & Growth

HubSpotIntermediate

Work Experience

Customer Success Specialist

Salesforce

Apr 2021 - Sep 2024

Key Achievements:

Managed portfolio of 100+ enterprise clients achieving 96% retention rate. Reduced churn by 35% through proactive engagement and early intervention strategies. Conducted quarterly business reviews and training sessions for clients. Identified upsell opportunities resulting in 25% revenue growth. Collaborated with product team to communicate customer feedback.

SalesforceZendeskHubSpotAccount ManagementCustomer.ioIntercom

Quick Stats

Age30 years
English LevelFluent
Other Languages
Spanishfluent
ID VerificationVerified

Certifications

Customer Success Management Certification

Education

Bachelor of Science in Business Administration

Universidad Nacional de Cordoba

2013 - 2018