Recruiter, Virtual Assistant, E-commerceRecruiter, Virtual Assistant, E-commerce

Key Achievements:

Managed omnichannel support across email, live chat, SMS, and social media platforms, including TikTok and Amazon, delivering timely and empathetic issue resolution. I served as the primary frontline liaison, enhancing customer satisfaction and retention through proactive communication. My role involved tracking issue trends to collaborate on process improvements with cross-functional teams and professionally safeguarding brand reputation by engaging on public forums and escalating critical concerns.

Key Achievements:

Managed the full-cycle recruitment process to secure top-tier leadership talent across technology, finance, and healthcare sectors. With a proven ability to build extensive networks and strong stakeholder relationships, I excel at conducting comprehensive assessments for cultural fit and leadership potential. My proactive, results-oriented approach consistently meets recruitment targets by leveraging strategic sourcing, meticulous candidate management, and a deep understanding of market trends to drive successful placements.

Key Achievements:

Managed the full-cycle recruitment process to source, screen, and place qualified clinical professionals. I utilize platforms like Indeed to identify top talent, then guide candidates from initial interview through onboarding, ensuring timely completion of all compliance documentation. Serving as the primary point of contact, I provide ongoing support while collaborating with payroll to verify timesheets, ensuring accurate and timely compensation for all placed staff.

Key Achievements:

Proven track record of attracting and placing top-tier talent across diverse industries, including technology, finance, and biotechnology. I excel in conducting comprehensive assessments for leadership potential and cultural fit, managing the full recruitment lifecycle from strategic sourcing to placement. My success is built on strong stakeholder relationships, expertise in applicant tracking systems, and a proactive, results-driven approach that consistently meets or exceeds recruitment targets in dynamic environments.

Key Achievements:

Spearheaded the development and execution of comprehensive social media strategies to amplify brand presence and drive key business objectives. This encompassed full-cycle content creation, multi-platform management, and performance analysis for major channels including Facebook, Instagram, and LinkedIn. Concurrently, I managed end-to-end projects for five Illinois-based real estate companies, overseeing planning, team coordination, scheduling, and final evaluation to ensure successful outcomes.

Key Achievements:

As a General Virtual Assistant and Social Media Manager for Sheryl Watts Ltd., I provided comprehensive remote support that streamlined administrative operations and enhanced digital engagement. My responsibilities included managing schedules, email, and data entry, while also driving social media strategy to increase brand awareness across Instagram and Facebook. I executed targeted weekly email campaigns via Mailchimp and delivered monthly performance reports, consistently maintaining high standards of customer service and confidentiality through proficient use of task management tools.

Key Achievements:

At Lesson Pro/Hello Lessons, a leading private tutoring platform, I ensured operational excellence by coordinating schedules between students and instructors while delivering high-quality customer support via phone, chat, and email. My responsibilities included sourcing and onboarding new instructors through targeted outreach and interviews, alongside maintaining accurate data management within the company database to ensure seamless service delivery.

Key Achievements:

As an online English instructor with Funny Fun English, I delivered foundational to intermediate language lessons to Korean students. I created engaging, tailored lesson plans and maintained a positive virtual classroom environment to maximize student enthusiasm and participation. My role centered on providing constructive feedback and regular progress assessments to ensure effective learning outcomes and continuous development.

Key Achievements:

Worked as a Waitress and Food and Beverage attendant, ensuring exceptional service delivery. Orchestrated and executed events, catering to VVIP guests daily. Maintained a high level of professionalism while providing top-notch customer service. Collaborated with a team to ensure seamless event organization and guest satisfaction.

Key Achievements:

Provided comprehensive support for Sears clients, specializing in technical parts identification, service scheduling, and after-sales solutions. Expertly managed a high volume of calls, handling complex inquiries for appliances, HVAC, and small engine parts while successfully scheduling repairs and selling service contracts. My role required deep product knowledge and a consultative approach to build trust and ensure customer satisfaction across both the Sears Direct and Sears Parts and Services divisions.

Key Achievements:

As a dedicated professional at Sutherland Global Services, I progressed from Consultant to Senior Consultant/Subject Matter Expert, specializing in sales, customer support, and technical assistance for high-profile accounts like AT&T U-verse, TurboTax, and Borders. I consistently drove performance through expert sales coaching, data-driven insights, and the resolution of complex customer inquiries across voice and chat. My ability to analyze metrics, optimize sales strategies, and deliver exceptional service ensured measurable results and enhanced customer satisfaction in fast-paced environments.