Virtual AssistantVirtual Assistant
Joan
ID Verified$700
per month
($4/hour)
Profile Description
Detail-oriented and tech-savvy General Virtual Assistant with over 5 years of experience in eCommerce, administrative operations, and online brand support. Skilled in Shopify management, product data updates, and website content modification. Proficient in using Microsoft 365, GoDaddy, GoHighLevel, and WordPress for streamlined virtual assistance and client support.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Work Experience
Customer Service Representative
UnifyCX
May 2024 - Present
Key Achievements:
Assisted customers with placing phone orders across GSM’s 59 outdoor brands by providing product information, shipping details, and inventory updates; explained warranty coverage and policies, processed claims and fees, handled returns, refunds, exchanges, and KYC documentation, while delivering timely, courteous, and accurate support across all channels.
Social Media Assistant / eCommerce Admin
RADIX HOLDIONGS LLC
Oct 2023 - Apr 2024
Key Achievements:
Supported social media campaigns and managed daily eCommerce operations by processing customer orders, updating product listings, and managing inventory in Shopify; assisted with website content updates through WordPress, monitored performance metrics, and provided timely customer support via email and chat.
Customer Service Representative
Corporate Service Direct
Oct 2023 - Feb 2024
Key Achievements:
Handled customer inquiries, processed transactions, and maintained client documentation while delivering accurate and professional responses to build strong client relationships and ensuring confidentiality and data accuracy in every interaction.
Customer Experience Associate
TaskUs
Feb 2023 - Oct 2023
Key Achievements:
Supported online merchants by resolving issues and improving processes, providing data-driven guidance, escalating cases when necessary, and maintaining quality service through accurate documentation of each interaction.
Customer Support Specialist
Concentrix
Aug 2020 - Jan 2023
Key Achievements:
Delivered email and live chat support to international clients, assisting with user account updates, troubleshooting, and technical concerns while maintaining detailed logs and ensuring prompt resolution of escalated cases.
Customer Support Representative
Teperformace
Apr 2019 - Jul 2020
Key Achievements:
Handled multi-channel customer inquiries via phone, chat, and email, delivering clear and accurate information, performing basic troubleshooting, and maintaining high service quality while meeting daily performance metrics.