Virtual Administrative Assistant Virtual Administrative Assistant
Jeremy
$500
per month
($3/hour)
Profile Description
Work Preferences: I prefer a remote or hybrid work setup that allows me to efficiently perform administrative and client support tasks from a well-equipped home office. I value organized workflows, clear communication, and opportunities to collaborate with teams across different functions. I am open to full-time or long-term contract roles where I can contribute to operations, scheduling, and customer service while continuously developing my professional skills. Professional Summary: Highly ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Work Experience
Customer Service Representative
Virtual Staffing Solutions
Sep 2024 - Sep 2025
Key Achievements:
Key Achievements – Customer Service Representative | Virtual Staffing Solutions OPC Consistently met and exceeded performance metrics, including response time, resolution rate, and customer satisfaction scores. Handled a high volume of customer inquiries across phone, chat, and email channels while maintaining accuracy and professionalism. Received positive feedback for demonstrating empathy, patience, and clear communication in resolving client concerns. Assisted in improving the customer service workflow by suggesting process updates that enhanced efficiency and reduced response delays. Maintained detailed records of customer interactions using CRM systems, ensuring accurate documentation and follow-up. Contributed to a positive team culture by supporting new hires with product knowledge and best practices in handling customer inquiries.
Appointment setter
Kings County House Calls
Sep 2023 - Oct 2024
Key Achievements:
Key Achievements – Appointment Setter | Kings County House Calls Consistently achieved and exceeded daily and weekly appointment-setting targets through effective communication and time management. Maintained a high conversion rate of scheduled appointments by accurately verifying patient information and availability. Improved scheduling efficiency by organizing and updating CRM records, minimizing double bookings and missed appointments. Delivered excellent client interaction by providing clear information and demonstrating empathy during every call, resulting in positive feedback from both patients and the care team. Supported the operations team by streamlining the appointment confirmation process, reducing scheduling errors by 20%. Adapted quickly to remote work systems and tools, ensuring accuracy and reliability in handling confidential patient data.
Administrative Officer
Quick Team technical Advanced Solutions Co., Ltd
Jan 2022 - May 2024
Key Achievements:
Key Achievements – Administrative Officer | Quick Team Technical Advanced Solutions Co., Ltd. Successfully streamlined document management by organizing digital and physical filing systems, improving record retrieval time by 30%. Coordinated team schedules and meetings efficiently, ensuring 100% compliance with internal deadlines and client commitments. Assisted in preparing and submitting accurate reports that supported management decision-making and operational improvements. Implemented a clear communication process within the team, reducing response delays and improving overall workflow efficiency. Maintained confidentiality and accuracy in handling sensitive company information, contributing to a reliable and professional office environment. Provided consistent administrative support that helped the company maintain smooth daily operations and enhance client satisfaction.