Executive Virtual Assistant Executive Virtual Assistant
jennifer
ID Verified$2000
per month
($11/hour)
Profile Description
I have over 21 years of client-facing leadership experience in the BPO industry, I have managed diverse portfolios across healthcare, telecommunications, utilities, banking and finance, software, and legal services. I have successfully overseen complex operations across both voice and back-office functions as well as both work from home and work from office arrangements- in customer service, sales, and collections, serving clients in the US, UK, and Australian markets. My career has been defin...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Work Experience
Head of Support
BioV8
Oct 2024 -
Key Achievements:
Manage 5 Member Support Members based in the Philippines, deal with member concerns and escalations, provide training & development to support team members, process financial reconciliations, and ensure process improvements /automation to maximize operational efficiencies *Employee of the month – February 2025
Head of Operations
Ruby Staffing/Avail BPO
Sep 2022 - Sep 2024
Key Achievements:
Manage 2 Philippine delivery sites by running day-to-day operations, identifying risks and impact, creating end to end strategies to manage whole revenue cycle, and overseeing other support functions such quality, training, WF management, temporarily overseeing HR functions, and ensuring representation in PEZA and other government documents. *Successfully launched the Cubao site
Operations Manager
Peak Outsourcing
Dec 2021 - Jun 2022
Key Achievements:
Manage Manila & Dumaguete sites by primarily running day-to-day operations, identifying risks and impact, creating effective strategies to retrieve legal/health records efficiently through its verticals, ensure continuous improvement, and manage client relationships representing respective law firms.
Monitoring Center Manager
UCIT-Stealth
Jun 2019 - Sep 2020
Key Achievements:
Manage Manila monitoring center by primarily running day-to-day operations, identifying risks and impact, creating effective strategies to be able to secure customer’s site through remote monitoring, ensure continuous improvement, and manage client relationship representing respective sites
Deputy Manager/Senior Team Lead ( L9)
Accenture
Dec 2014 - Mar 2019
Key Achievements:
Manage both existing & pioneering projects by executing strategies to decrease over-all net bad debt through its respective lines of businesses and manage client relationship. *Shout Recognition/Client Value Nominee 2014-2017
Front Line Manager
Bank of America
Mar 2012 - Sep 2014
Key Achievements:
Ensure banking associates deliver CTQs while upholding Bank of America values and assist Operations Manager run the unit. * Bank of America value awardee for delivering clients and shareholders * Bronze awardee 2012 & 2013 * Silver awardee 2012 & 2013 ** Gold awardee 2013 * Most commended Team 2012 & 2013 * Most Balanced scorecard in the unit with the highest CEWS and QA scores together with the lowest CTI April to July 2014
Assistant Manager
IBM Business Process Services
Jul 2005 - Feb 2012
Key Achievements:
Ensure the team delivers KPIs/SLA while upholding IBM values while managing client relationship and assist Operations Manager run the cluster. * Top Operations Team for voice & chat for CSAT and attendance * Team with the most number of commendations * Team with the most number of successful promotions * Top Assistant Manager Q4 * Best Sales Team across the site for both Maximize and Strategic Close Rates for 1 year 2006 * Best Assistant Manager across OM group 2006 * Team with the most balanced scorecard across the OM group 2006 * Team with the most balanced scorecard across the site 2008 * Best Team in CSAT across the site 2009 * Best Team in CTI 2009
Assistant Operations Manager
Konekta
Sep 2004 - Jun 2005
Key Achievements:
Ensure the team delivers sales KPIs/SLA without compromising quality & integrity, manages client relationship, manages shift leaders reach OB sales targets. *Best Sales Team 2004
Sales Mentor
Etelecare
May 2003 - Aug 2004
Key Achievements:
Ensure the team delivers sales KPIs/SLA without compromising quality & integrity and assist Team Leader run the team. *Top Sales Agent 2003 *Superslam awardee 2004 to 2004