customer support, virtual assistant and digital marketingcustomer support, virtual assistant and digital marketing
Jeff
$1100
per month
($6/hour)
Profile Description
Versatile and results-driven Customer Support, Virtual Assistant, and Digital Marketing Professional with extensive experience supporting clients and teams across travel, service, and digital environments. Skilled in handling customer inquiries, resolving issues, coordinating travel logistics, and delivering exceptional service both online and offline. Strong background in administrative support including email management, scheduling, data entry, reporting, and operational coordination, with a p...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Sales & Business Development
Work Experience
Customer Support Executive
M-Gas Kenya / Safaricom Partnership
Jan 2023 - Present
Key Achievements:
Professional Achievements Customer Support Executive – M-Gas Kenya / Safaricom Partnership Reduced customer complaint resolution time by 30% through proactive issue tracking and escalation procedures. Achieved a 95% customer satisfaction rate over 12 months, exceeding company targets. Trained and mentored 5 new team members, improving team efficiency and consistency. Passenger & Baggage Services – Qatar Airways / Hamad Airport Support Successfully assisted over 10,000 passengers with check-in, baggage, and Meet & Assist services, maintaining zero major complaints. Implemented a tracking system for delayed baggage, reducing lost item reports by 20%. Recognized by management for exceptional service during peak travel seasons. Customer Service & Reservations – Jambojet / Kenya Airways Increased flight booking accuracy to 99% by developing improved verification procedures. Received Employee of the Month twice for outstanding customer service performance. Resolved complex customer issues efficiently, reducing follow-up inquiries by 25%. Virtual Assistant – Remote Travel & Hospitality Support Streamlined executive workflows, saving 10+ hours per week on scheduling and administrative tasks. Successfully coordinated 100+ travel itineraries across multiple clients without errors or delays. Implemented a digital filing system that improved document retrieval speed by 40%. Digital Marketing & Social Media Assistant – Local Travel Agency Increased social media engagement by 50% within 6 months through consistent content and community management. Assisted in digital campaigns that generated 200+ leads and improved brand awareness locally. Developed content posting schedule that reduced planning time by 25% while maintaining campaign effectiveness.