customer support, virtual assistant and digital marketingcustomer support, virtual assistant and digital marketing
Jeff
$1,100
per month
($6/hour)
Profile Description
Versatile and results-driven Customer Support, Virtual Assistant, and Digital Marketing Professional with extensive experience supporting clients and teams across travel, service, and digital environments. Skilled in handling customer inquiries, resolving issues, coordinating travel logistics, and delivering exceptional service both online and offline. Strong background in administrative support including email management, scheduling, data entry, reporting, and operational coordination, with a p...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Software Development
E-commerce & Marketplace
Customer Success
Sales & Business Development
Work Experience
Customer Support Executive
M-Gas Kenya / Safaricom Partnership
Jan 2023 - Present
Job Responsibilities:
Professional Achievements Customer Support Executive – M-Gas Kenya / Safaricom Partnership Reduced customer complaint resolution time by 30% through proactive issue tracking and escalation procedures. Achieved a 95% customer satisfaction rate over 12 months, exceeding company targets. Trained and mentored 5 new team members, improving team efficiency and consistency. Passenger & Baggage Servic...