Executive Assistant, Real Estate Virtual Assistant, Executive Assistant, Real Estate Virtual Assistant,

Key Achievements:

Data Management: Create, maintain, and update spreadsheet and database to ensure accurate and organized records. Pull report from multiple sources, input data into software systems, and perform regular audits to maintain data integrity and reliability. SChedule Management: Coordinate and manage calendar for team member, including organizing appointments, meetings, and reminders. Arrange and confirm client meetings, prepare necessary materials, and ensure smooth logistics and time management. Email and Communication Management: Monitor and prioritize incoming emails, ensuring timely and professional responses to clients, partners, and internal teams. Draft, proofread, and send correspondences on behalf of the department, maintaining a consistent professional tone. CRM Management: Maintain and update the Customer Relationship Management (CRM) system with accurate client information, communications, and project progress. Generate CRM-based reports and track performance metrics to support operational efficiency. Documentation and Reporting: Prepare, edit, and organize business documents, reports, and presentations. Maintain digital filing systems for easy access and version control. Administrative Support: Provide general administrative assistance to management and staff, including handling inquiries, processing requests, and coordinating with internal departments. Operational Efficiency: Assist in developing and improving administrative processes to enhance workflow efficiency and ensure compliance with company policies and standards. Confidentiality and Professionalism: Handle sensitive information with discretion and maintain confidentiality in all aspects of administrative operations.

Key Achievements:

Prepared and uploaded accurate invoices for Vendor charges using Buildium and Meld. Created detailed repair work descriptions and shared comprehensive reports with property owners. Managed and uploaded property photos and status updates to Dropbox to maintain owner visibility. Answered tenant and owner calls regarding repair inquiries, invoices, property concerns, and general management issues. Conducted weekly meetings with property owners to strategize repairs, maintenance plans, and property showings. Created work orders using Buildium and Meld upon receipt of repair requests and coordinated technician schedules and task assignments. Responded promptly and professionally to all inquiries, ensuring clear communication and efficient issue resolution. Facilitated onboarding of new owners and prepared all required documentation. Coordinated with vendors for repair pricing, including HVAC and appliance services. Handled tenant screening and performed background checks. Managed and updated work orders, scheduled appointments, and coordinated with property owners and tenants Monitored repair progress and vendor coordination for timely completion. Generated daily, weekly, and monthly reports on work order status. Processed Home Depot purchases and verified transactions. Drafted and sent quotations for repair approvals and correspondence with property owners. Daily Check Out with our maintenance Team to check the progress of work and help needed.

Key Achievements:

Delivered high-quality support for UK investment accounts by addressing client inquiries with accuracy and professionalism. Resolved customer complaints and feedback efficiently, ensuring improved satisfaction and trust. Consistently managed 80–100 email tickets daily, maintaining strong attention to detail and meeting service-level targets. Provided proactive and clear investment updates to help clients understand their account status and ongoing transactions. Optimized workflow and case management using [link hidden], Zendesk, and Notion, ensuring timely follow-through on customer requests.

Key Achievements:

Led a team to meet client-set goals, efficiency targets, and site performance metrics. Created and delivered client business presentations. Applied problem-solving and DMAIC methodologies for continuous process improvement Conducted coaching sessions to address performance gaps and drive development. Analyzed supervisor performance and implemented effective action plans. Supported supervisors in building confidence, enhancing product knowledge, and improving communication skills.

Key Achievements:

Supervised a team of 15–18 agents, ensuring consistent quality and productivity. Audited calls to identify trends and performance improvement opportunities. Coached agents on communication, process adherence, and behavior to achieve KPIs. Fostered a supportive environment that encouraged growth and accountability.