ivy

Virtual assistant, Data Entry, travel consultant

ivy

ID Verified
1700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Work Preferences:- Open exclusively to remote roles with flexible working hours. Comfortable in independent work as well as virtual team collaboration. Prefer roles involving organization, problem-solving, and client interaction. Thrive in dynamic, digital environments where adaptability and multitasking are valued. Professional Summary:- Driven and results-oriented professional with over 7 years of experience in travel support, data management, and customer service. Skilled in itinerary planni...

Top Skills

Email Support · 7 yearsTicket Management · 7 yearsChatGPT/Claude · <1 yearCopywriting · <1 yearCreative Writing · <1 year

Skills & Expertise

AI & Automation

ChatGPT/ClaudeBeginner

Content & Writing

CopywritingBeginner
Creative WritingBeginner
ScriptwritingBeginner
Email CopywritingBeginner
Landing Page CopyBeginner
Editorial Calendar ManagementBeginner
WordPressBeginner
WebflowBeginner

Customer Success

Email SupportExpert
Ticket ManagementExpert

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Data VisualizationBeginner
Statistical AnalysisBeginner
Data MiningBeginner

Work Experience

Virtual Assistant & Data Consultant

Freelancing

May 2023 - Sep 2025

Key Achievements:

Offer virtual assistance services for international clients including email management, scheduling, customer care, and research. With great accuracy, transcribe and prepare data for research, surveys, and content projects. Using knowledge of Travelport and Amadeus, handle client travel bookings and queries. Support online businesses with document preparation, content moderation, and administrative tasks. Work with international customers through platforms like Fiverr, Upwork, and direct contracts.

WebflowEmail SupportTicket ManagementExcel (Advanced)Google Sheets (Advanced)Data VisualizationData MiningStatistical Analysis

Remote data analyst advisor

CloudFactory

Jun 2021 - Apr 2023

Key Achievements:

Performed data entry, annotation, and processing tasks to support AI and machine learning projects. Ensured accuracy, quality control, and confidentiality across large datasets. Collaborated with a remote, globally distributed team to meet tight deadlines. Used digital tools and platforms to streamline workflows and improve data efficiency. Built strong skills in remote collaboration, task management, and data accuracy.

Email SupportData MiningData VisualizationExcel (Advanced)Ticket ManagementGoogle Sheets (Advanced)Statistical AnalysisWebflow

Travel Consultant

Kings Consolidated Travel and Tours

Jan 2017 - Apr 2021

Key Achievements:

Designed and coordinated itineraries, tours, and group travel packages for both local and international clients. Booked flights, hotels, and ground transport using airline reservation systems (Travelport and Amadeus). Provided clients with travel advice on visas, insurance, and destinations. Managed customer service, complaint resolution, and after-sales support, ensuring high client retention. Trained and guided new staff on booking procedures and customer care.

Excel (Advanced)Email SupportTicket ManagementGoogle Sheets (Advanced)Data Mining

Travel Consultant

Georgetown Travel and Tours

Jun 2015 - Dec 2016

Key Achievements:

Assisted clients with flight bookings, hotel reservations, and travel itineraries. Provided advice on destinations, visa requirements, and travel insurance. Used reservation systems to manage bookings with high accuracy. Offered excellent customer service and issue resolution, ensuring client loyalty.

Email SupportTicket ManagementExcel (Advanced)Google Sheets (Advanced)Data Mining

Customer Service & Reservations Agent

Southeast Airlines

Jan 2014 - Feb 2015

Key Achievements:

Assisted passengers with flight bookings, ticketing, and check-in procedures. Operated airline reservation systems, ensuring accuracy in flight schedules and seat allocations. Handled customer inquiries and complaints, providing professional solutions to enhance customer experience. Supported administrative tasks including data entry, documentation, and reporting.

CopywritingEmail SupportTicket ManagementGoogle Sheets (Advanced)Excel (Advanced)Data Mining

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified
Video Intro
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Certifications

Cabin Crew