General Administrative/Virtual AssistantGeneral Administrative/Virtual Assistant
ivan
ID Verified$800
per month
($5/hour)
Profile Description
I am a reliable and organized Healthcare Virtual Assistant with a strong background in customer service, healthcare operations, and staff training. With hands-on experience in patient communication, appointment scheduling, and managing electronic health records, I ensure accuracy, confidentiality, and high-quality administrative support. I have a solid foundation in HIPAA compliance and proficiency in tools such as Google Workspace, Microsoft Office, and EHR systems like EPIC. Over the years, I...
Top Skills
Skills & Expertise
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Customer Success
Data & Analytics
Design & Creative
Work Experience
Line Trainer
Gebbs Healthcare Solution
Aug 2022 - Oct 2025
Key Achievements:
As a Line Trainer at Gebbs Healthcare Solutions, I was responsible for training new and existing staff on key healthcare processes, including Registration, Prior Authorization, Insurance Eligibility, and Benefits Verification. I created and delivered training materials aligned with workflow standards and HIPAA guidelines, ensuring that team members understood procedures clearly and performed accurately. I monitored trainee performance, conducted coaching sessions, and provided feedback to improve efficiency and accuracy. In addition, I handled operational tasks such as attendance tracking, preparing reports for clients, coordinating schedules, and setting appointments for training sessions. I also facilitated cadence meetings and worked closely with leadership to identify performance gaps, support team alignment, and implement continuous process improvements.
Customer Service Rep
Gebbs Healthcare Solution
Nov 2021 - Jul 2022
Key Achievements:
s a Customer Service Representative at Gebbs Healthcare Solutions, I assisted patients with inquiries, appointment scheduling, and insurance-related concerns while maintaining a professional and empathetic approach. I managed communication through phone, email, and chat, ensuring a smooth and positive experience for every patient. I accurately handled and updated confidential records in accordance with HIPAA standards and utilized the EPIC Electronic Health Record system for efficient data entry and documentation. I also collaborated with healthcare providers and internal teams to resolve concerns promptly and ensure timely, coordinated service delivery.