Executive virtual assistant

Isaac

4000/mo
Ngara, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-driven Virtual Assistant with over four years of experience in customer relations, client support, and relationship management. Skilled in effective communication, problem-solving, and multitasking within fast-paced environments. Proven track record in negotiating client repayment plans, resolving inquiries, and promoting financial products. Strong background in Biometry and Informatics, enhancing technical aptitude and data management skills. Committed to delivering excellent service, m...

Top Skills

AML/KYC · <1 yearCustomer.io · <1 yearData Mining · <1 yearEmail Support · <1 yearExcel (Advanced) · <1 year

Skills & Expertise

Customer Success

Email SupportBeginner
Live Chat SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
Customer.ioBeginner
FreshdeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Python (Pandas/NumPy)Beginner
SQLBeginner
Google Analytics 4Beginner
Data MiningBeginner
Predictive AnalyticsBeginner

Finance & Accounting

Risk ManagementBeginner
AML/KYCBeginner

Work Experience

Customer service Representative

Ukristo na Ufanisi Sacco

Jan 2025 - Present

Key Achievements:

Customer support and problem resolution Member inquiries Promoting sacco products Member education

Ticket ManagementCustomer.ioPhone SupportFreshdesk

Debt Recovery Officer

Equity Bank Ltd

Oct 2022 - Dec 2024

Key Achievements:

negotiating repayment plans with clients, reducing overdue accounts significantly. Implementing effective communication strategies to maintain client goodwill during recovery processes. Developed analytical reports on recovery trends to inform management decisions.

Phone SupportLive Chat SupportCustomer.ioEmail Support

Executive Assistant

Real Deal Logistics

Aug 2020 - Aug 2022

Key Achievements:

Meeting and project coordination Calendar, scheduling meetings Travel itinerary Communication liaison

Quick Stats

Age29 years
English LevelFluent
ID VerificationNot verified

Certifications

Virtual Assistant

Education

Certificate

Axx Bible College

2024 - 2025

Bachelor's Degree

Kisii University

2015 - 2019