๐๐ฑ๐๐๐ฎ๐ญ๐ข๐ฏ๐ ๐๐ข๐ซ๐ญ๐ฎ๐๐ฅ ๐๐ฌ๐ฌ๐ข๐ฌ๐ญant๐๐ฑ๐๐๐ฎ๐ญ๐ข๐ฏ๐ ๐๐ข๐ซ๐ญ๐ฎ๐๐ฅ ๐๐ฌ๐ฌ๐ข๐ฌ๐ญant
Heston
$1600
per month
($9/hour)
Profile Description
Dynamic and results-driven Manager with over a decade of experience leading operations, client success, and recruitment across education, outsourcing, and trading sectors. Adept at building high-performing teams, optimizing workflows, and driving retention through strategic communication and data-informed decision-making. Proven track record of exceeding KPIs, enhancing customer satisfaction, and scaling service delivery in fast-paced environments. Skilled in CRM and HR platforms including HubSp...
Work Experience
Retention Specialist
KORVATO
Aug 2025 - Present
Key Achievements:
As a Retention Specialist, I serve as the frontline advocate for client satisfaction and account continuity. My core responsibilities include: - Engaging clients requesting refunds or account closures to uncover root concerns and offer tailored solutions that rebuild trust and preserve relationships. - Managing escalated cases with empathy and precision, coordinating with onboarding and operations teams to ensure seamless resolution. - Implementing proactive retention strategies informed by client feedback, behavioral data, and service usage patterns. - Maintaining detailed records of client interactions and outcomes using CRM tools to support continuous improvement and reporting. - Contributing to Korvatoโs client success framework by fostering loyalty, reducing churn, and enhancing overall service value.
Senior Account Manager / Recruitment Manager
Edge Tutor International
Sep 2023 -
Key Achievements:
Senior Account Manager Responsibilities: - Managed strategic client relationships, ensuring alignment between educational solutions and client goals. - Delivered proactive support and customized service packages to drive satisfaction, retention, and account growth. - Collaborated with academic and operations teams to enhance service delivery and resolve client concerns swiftly. - Monitored KPIs and client feedback to inform continuous improvement and optimize engagement strategies. Recruitment Manager Responsibilities: - Led full-cycle recruitment for ESL educators and support staff, maintaining a high-quality talent pipeline. - Designed and implemented data-driven sourcing and assessment strategies aligned with academic standards. - Supervised recruitment team performance, ensuring timely onboarding and compliance with institutional goals. - Utilized ATS platform to streamline hiring workflows and reporting