Harriet

Virtual Assistant

Harriet

880/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

šŸŽ“ Dedicated Virtual Assistant with a certification in Virtual Assistance and growing expertise in Digital Marketing. Skilled in administrative support, scheduling, email management, customer service, and data entry, with additional knowledge in SEO, content creation, and online brand support. 😊 Passionate about helping businesses and entrepreneurs streamline operations, optimize their digital presence, and deliver exceptional customer experiences. šŸ› ļø Tools I work with: Productivity: Micros...

Top Skills

A/B Testing Ā· <1 yearAdobe Photoshop Ā· <1 yearB2B Sales Ā· <1 yearBlog Writing Ā· <1 yearCanva Ā· <1 year

Skills & Expertise

AI & Automation

DALL-EBeginner
Copy.aiBeginner
Jasper AIBeginner
ZapierBeginner

Content & Writing

Blog WritingBeginner
CopywritingBeginner
SEO Content WritingBeginner
Creative WritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner
WordPressBeginner
Editorial Calendar ManagementBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
LiveChatBeginner
IntercomBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Data VisualizationBeginner
Google Analytics 4Beginner
A/B TestingBeginner

Design & Creative

FigmaBeginner
CanvaBeginner
Social Media GraphicsBeginner
Adobe PhotoshopBeginner
CapCutBeginner
Video EditingBeginner
Loom/Screen RecordingBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
Content MarketingBeginner
ChatGPT for MarketingBeginner
Content StrategyBeginner
Community ManagementBeginner
Instagram GrowthBeginner
LinkedIn OptimizationBeginner
Social Media AnalyticsBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
NegotiationBeginner
Zoho CRMBeginner
Sales PresentationsBeginner

Work Experience

Digital Marketing Freelancer

Self-Employed – Personal Digital Marketing Projects

Jan 2025 - Dec 2025

Key Achievements:

Created SEO-optimized blog articles, landing pages, and product descriptions for practice brand projects, improving content clarity and search relevance. Built and managed WordPress editorial calendars, publishing schedules, and keyword-researched content plans. Designed social media graphics using Canva and Photoshop, boosting engagement on mock brand accounts by 30%+ within 6 weeks. Developed content strategies for fictional brands in beauty, skincare, and lifestyle niches, including audience research and content pillars. Conducted A/B tests for sample landing pages and email campaigns using Mailchimp and Google Analytics 4 simulation dashboards. Created video marketing content using CapCut and Loom, increasing average watch time by 25–40% on practice campaigns. Implemented influencer outreach templates and UGC briefs, resulting in consistent creator responses in test scenarios. Optimized LinkedIn and Instagram pages for portfolio projects, achieving steady month-to-month impression growth.

CopywritingBlog WritingSEO Content WritingCreative WritingEmail CopywritingProduct DescriptionsWordPressEditorial Calendar ManagementCanvaAdobe PhotoshopCapCutVideo EditingContent MarketingContent StrategyChatGPT for MarketingSEO (Technical & Content)HubSpotHootsuite/BufferInfluencer OutreachSocial Media AnalyticsMailchimpInstagram GrowthLinkedIn OptimizationGoogle Analytics 4

Virtual Assistant

Self-Employed – Virtual Assistant Practice Projects

Jan 2024 - Dec 2025

Key Achievements:

Managed email inboxes and calendars for simulated business clients, improving workflow organization and reducing response time by 50%. Performed research tasks, data entry, spreadsheet organization, and document preparation using Excel and Google Sheets. Created automated workflows with Zapier to streamline repetitive admin tasks (file uploads, social posting, email tagging). Handled mock customer support via live chat, email, and social media, resolving sample tickets with 98% accuracy. Used Zendesk, Intercom, and LiveChat to practice ticket routing, macros, canned responses, and reporting. Recorded screen tutorials with Loom for training materials and client onboarding documentation. Managed editorial calendars, scheduled posts, and tracked analytics for sample brands. Prepared sales sheets, CRM updates, and lead generation lists for simulated B2B workflows.

Live Chat SupportEmail SupportSocial Media SupportTicket ManagementZendeskIntercomLiveChatExcel (Advanced)Google Sheets (Advanced)Zoho CRMSales PresentationsB2B SalesCold Email OutreachNegotiation

Quick Stats

Age20 years
English LevelConversational
Other Languages
GermanBasic
ID VerificationNot verified
Portfolio
šŸ”’

Certifications

Virtual Assistant Certified
Digital Marketing Certified

Education

Certificate

Alison

2024 - 2025