Hanan

Virtual Assistant | Administrative Support | Finance & Accou

Hanan

ID Verified
550/mo
Kenya
Looking for Part-time
4 hours/day
Availability: US / EU / Asia timezone

Profile Description

A virtual assistant with 5+ years of experience in both bookkeeping and admin, I have a full set of skills in financial reporting, statutory compliance, email and calendar management, and virtual coordination of accounts. I am also well equipped in customer support in hospitality, automotive and global industry backgrounds; vital in supporting your finance operations and organizational growth. Familiar with CRM tools, google workspace, calendar management apps as well as other AI productivity t...

Skills & Expertise

Customer Success

Email SupportIntermediate
Live Chat SupportIntermediate
Phone SupportIntermediate
Customer.ioIntermediate
LiveChatIntermediate

Data & Analytics

Design & Creative

CapCutIntermediate
CanvaBeginner

Finance & Accounting

NetSuiteIntermediate
SageIntermediate
Payroll ProcessingIntermediate
Tax PreparationIntermediate
XeroBeginner

Work Experience

Assistant accountant

Gohar glassmart

Aug 2024 - Dec 2024

Job Responsibilities:

• Responded to customer and supplier inquiries through calls, emails, and messaging platforms, ensuring timely resolution. • Coordinated 25+ weekly delivery schedules and communicated order updates and delays to customers. • Managed 500+ customer and supplier documents, improving retrieval speed for service-related follow-ups. • Processed 180+ weekly entries with accuracy, supporting smooth billin...

Excel (Advanced)Google Sheets (Advanced)QuickBooksBookkeepingFinancial ReportingEmail SupportPhone SupportLive Chat Support

Accounts clerk

Masai mara sopa lodges

Aug 2022 - Jun 2024

Job Responsibilities:

• Assisted guests and internal teams by resolving billing queries, payment discrepancies, and reservation-related issues. • Provided administrative support by recording receipts, updating guest accounts, and preparing payment summaries. • Coordinated with front-office and reservations teams to ensure accurate communication of guest charges. • Maintained organized financial and guest documents to s...

Email SupportExcel (Advanced)Google Sheets (Advanced)NetSuiteBookkeepingFinancial ReportingFinancial AnalysisPhone Support

Assistant accountant

Awan autos

Jan 2021 - Aug 2022

Job Responsibilities:

• Handled customer inquiries regarding account balances, billing updates, and payment confirmations. • Supported HR and administrative tasks including onboarding, documentation, and employee communication. • Coordinated with logistics teams and clients to resolve documentation and shipment-related concerns. • Managed calendars, email communication, and meeting scheduling for the Managing Director.

Email SupportPhone SupportExcel (Advanced)Google Sheets (Advanced)QuickBooksBookkeepingFinancial ReportingAccounts Payable/ReceivablePayroll ProcessingTax Preparation

Finance intern

AU-IBAR

Jun 2019 - Feb 2020

Job Responsibilities:

• Assisted staff and event participants with inquiries on reimbursements, travel claims, and documentation requirements. • Provided administrative support by organizing financial files, preparing reports, and updating SAP records. • Supported over 50 event delegates by clarifying DSA schedules and payment timelines. • Coordinated with international teams to respond to internal and external stakeho...

BookkeepingPayroll ProcessingGoogle Sheets (Advanced)Email SupportPhone SupportExcel (Advanced)

Quick Stats

Age30 years
GenderFemale
English LevelFluent
Other Languages
SwahiliFluent
ArabicBasic
ID VerificationVerified