Experienced Professional | Virtual Assistant, OperationsExperienced Professional | Virtual Assistant, Operations
Gladys
ID Verified$1500
per month
($9/hour)
Profile Description
I am a highly organized and results-driven professional with over 10 years of diverse freelance experience in high-demand roles, including Virtual Assistance, Customer Service, and Digital Marketing. I specialize in streamlining operations and driving growth through proven skills in: Operational Management: Efficiently managing complex administrative tasks, ensuring projects are completed on time and with high attention to detail. Customer & Client Support: Delivering exceptional customer ser...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
EXECUTIVE ASSISTANT
The Clear Factor
Oct 2021 - Mar 2023
Key Achievements:
Call prospect clients to build relationships and eventually convert them into sales Respond to client inquiries and emails Follow up on clients Organize clients ' personal and work email Answer calls, texts, and emails from clients Create Process Sheets Create auto messages for client inquiries
Lead Generation - Virtual Assistant
Transfocus
Dec 2021 - Jun 2022
Key Achievements:
Lead Generation - assisting with building the prospect database - Cold Calling - Updating Project Database - Managing Hubspot and tasks
EXECUTIVE ASSISTANT
The Peoples Reserve
Sep 2021 - Nov 2021
Key Achievements:
I was responsible for Maintaining Files Managing [link hidden] Record keeping for clients and other businesses Creating documents for responses Processing new merchants joining the community
SOCIAL MEDIA MARKETING MANAGEMENT
Kuan Yew Tan
Jun 2017 - May 2019
Key Achievements:
Managing his social media accounts; Facebook, Instagram, Youtube and LinkedIn Responding to emails and inquiries Content Writing for Daily Posts Search Engine Optimization Lead Generation
ACCOUNT EXPERT / SUBJECT MATTER EXPERT
Teleperformance Inc
Jun 2017 - Jan 2019
Key Achievements:
Kohls Account: Assisted customers ordering online and helped them with returns, bills, and payments Helped new hire agents with questions and supervisory calls - T-Mobile: Customer Service, Billing, Technical Support Helped new agents manage their calls by giving them assistance and taking supervisory calls
REAL ESTATE APPOINTMENT SETTER AND TEAM LEAD
Allied Customer Support
Sep 2016 - Jan 2018
Key Achievements:
Took calls for a list of leads to check if their interested in selling their properties then book an appointment Managing agents to help them reach and be on top of their KPIs
EXECUTIVE ASSISTANT OF THE DIRECTOR OF FINANCE
Support Zebra
Feb 2017 - May 2017
Key Achievements:
I was responsible for Maintaining Files Managing QuickBooks Record keeping for clients and other businesses Payroll management thru Paypal and Transferwise Assisted in developing and managing social media accounts; Facebook, Instagram, Youtube and LinkedIn