Geraldine

Software QA Tester

Geraldine

ID Verified
800/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With nearly 15 years of experience in the IT industry, I bring a strong background in IT management, project coordination, and quality assurance. I have served as an IT Manager for 6 years, Quality Analyst for 2 years, and Project Manager for 2 years, while also performing hands-on roles in QA testing and customer support throughout my career. As an IT Manager, I successfully led a diverse, multicultural team comprising Latvian, Indian, and Filipino developers, ensuring seamless collaboration a...

Top Skills

Technical Support · 10 yearsTicket Management · 10 yearsZendesk · <1 year

Skills & Expertise

Customer Success

Technical SupportExpert
Ticket ManagementExpert
ZendeskBeginner

Work Experience

QA/Support

Salviminda-Philippines Corporation

Aug 2024 - Sep 2025

Key Achievements:

As a Manual QA Tester, I ensure that all system updates and releases meet the highest standards of quality and strictly adhere to functional specifications. I am passionate about delivering reliable, user-centered solutions and maintaining excellence in every project I handle. In addition to web application testing, I also perform mobile application testing for Android platforms to verify functionality, usability, and performance. Beyond testing, I provide ongoing support for deployed projects, ensuring that live systems operate smoothly and that any post-deployment issues are promptly resolved.

Project Manager and QA

Infivex IT Solution

Jun 2020 - Sep 2025

Key Achievements:

My strength lies in quality assurance and process improvement, ensuring that all system updates and releases meet the highest standards and adhere strictly to functional specifications. I am passionate about delivering reliable, user-centered solutions and maintaining excellence in every project I handle.

IT Manager

Lyanthe Financial Services Inc

Jun 2015 - Jun 2020

Key Achievements:

As an IT Manager, I oversaw four key sections within the IT Department — Customer Support, Technical Support, Development, and Quality Assurance. I managed a diverse and multicultural development team composed of professionals from Latvia, India, and the Philippines, fostering effective collaboration and communication across regions. Throughout my tenure, I continuously enhanced my leadership capabilities by attending people management and leadership seminars, including training sessions at U-man in Belgium and various leadership workshops in the Philippines. I also contributed to the organization’s ISO certification initiatives by developing and documenting Standard Operating Procedures (SOPs) for the IT Department, ensuring process alignment and quality compliance across all operations.

Quick Stats

Age36 years
English LevelFluent
ID VerificationVerified