Technical Support RepresentativeTechnical Support Representative

Francois

800/mo

Johannesburg, South Africa

Looking for Full-time

8 hours/day

Availability: EU timezone

$800

per month

($5/hour)

Member since September 2025

Profile Description

Technical support representative with strong troubleshooting abilities. Experienced in providing remote technical assistance. Skilled in diagnosing issues and explaining solutions clearly. Proficient in support tools and documentation. Patient with non-technical users. Passionate about solving technical problems.

Top Skills

Technical Support · 4 yearsZendesk · 3 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Technical SupportAdvanced

ZendeskAdvanced

Work Experience

Technical Support Agent

Tech Company

Mar 2021 - Nov 2024

Key Achievements:

Provided technical support for software platform. Maintained 82% first call resolution rate. Used remote tools to assist customers. Created support documentation. Escalated complex issues appropriately.

Technical SupportTroubleshootingRemote Support ToolsCustomer SupportZendeskWindows Administration

Quick Stats

Age30 years

English LevelFluent

Other Languages

Afrikaansfluent

ID VerificationNot verified

Certifications

CompTIA A+ Certification

Education

Bachelor of Science in Information Technology

University of Witwatersrand

2017 - 2021