Virtual Assistant, Customer SupportVirtual Assistant, Customer Support
Francis
ID Verified$600
per month
($3/hour)
Profile Description
Detail-oriented and proactive Administrative and Customer Support professional with strong experience in virtual assistance, data entry, and client communication. Skilled in managing daily operations, organizing information, resolving customer concerns, and supporting teams in fast-paced environments. Known for being reliable, adaptable, and focused on delivering accurate work and positive customer experiences. Adept at multitasking, meeting deadlines, and maintaining a friendly, professional ap...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Work Experience
Account Specialist
Synchrony
Oct 2023 - Apr 2025
Key Achievements:
Responded to client inquiries and managed account documentation with precision and professionalism. Handled data entry, record organization, and compliance tracking using CRM tools. Assisted in scheduling, email correspondence, and report preparation to support daily operations
Content Moderator(Twitter)
Cognizant
Jul 2019 - Dec 2022
Key Achievements:
Monitored and verified digital content to ensure alignment with company and platform standards. Collaborated with internal teams to resolve escalations and maintain workflow efficiency. Managed task queues, generated performance reports, and consistently met accuracy and productivity goals
Chat Support(Amaysim)
Oz Export Support Services
Aug 2017 - Apr 2018
Key Achievements:
Handled client communications through chat, email, and social media while maintaining organized records. Tracked service requests, prepared reports, and coordinated with vendors for timely resolution. Supported CRM updates, task management, and administrative reporting to improve workflow efficiency
Chat & Call Support(Barclays UK)
Intelenet
Feb 2017 - Jul 2017
Key Achievements:
Managed customer interactions and account updates with confidentiality and attention to detail. Processed client data and maintained accurate records in accordance with company policies. Ensured prompt issue resolution while adhering to service quality and compliance standards
Email, Chat & Call Support(Lyft)
IBEX Global
Feb 2016 - Nov 2016
Key Achievements:
Responded to inquiries via multiple communication channels, ensuring clear and professional correspondence. Maintained accurate documentation, tracked task completion, and updated CRM records. Coordinated with internal teams to streamline communication and enhance customer satisfaction
Quick Stats
Education
Bachelor's Degree
Universal College Paranaque
2008 - 2010