General Virtual Assistant | Customer Service General Virtual Assistant | Customer Service

Key Achievements:

Customer Support through Gorgias / Zendesk - answering queries and processing orders and refunds for Shopify through third-party websites Overview of inventory and payment remittances while coordinating with Procurement POC and Finance Team for updates Answering queries and processing orders and refunds for Shopify through third-party websites Managed Shopify product listings and ensured timely updates on the storefront. Initiated community engagement efforts on the brand's Instagram profile.

Key Achievements:

Managed Shopify store operations, including product updates, order processing, and invoice handling. Collaborated with the Shopify expert on site customization, optimization, and troubleshooting. Created digital marketing posters and multimedia materials to support promotional efforts. Conducted quality assurance on payment remittances and invoice summaries.

Key Achievements:

Working together with C-level managers Handles client-related calls, mailers, call schedules, e-mails, and calendar management. Communicate with third-party vendors for events (e.g. restaurant bookings/conferences) Process Passport or Visa Applications and Process Documentations Deck Creations Work together for travel-related matters - flights, hotels, and ground transfers Reviewing invoices, receipts, and contracts

Key Achievements:

Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. Sets up interviews between candidates and hiring managers. Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Key Achievements:

Discuss office requests/concerns with Internal Engineers and Interior Designers, Tech and Facilities Team Facilitate e-mail and call discussions for every department visitation / Petty cash handling / Site/Office touring Discussion of events and preparation before Go Live with the Client Managers and Client Heads Overseeing of floor supplies and communicating with procurement for proper delivery and inventories Presentation of House Rules to all clients' POC for every move in and contract review prior, during, and after.

Key Achievements:

Content development based on curricula Curriculums building based on assigned subject Preparation of student modules both for virtual and face to face Proof readings of other related works Creating presentations related to topics

Key Achievements:

Arranging and reviewing of travel itineraries, guests documents, and confirmation numbers Checking of flights, hotels, and transfer details prior to and after the travel period. Quality auditing every client related invoices for each travel Approving of booking amendments request Sending of documents needed for each travel

Key Achievements:

Built customer relation through handling of POS and coffee presentations Trained to be knowledgeable with all menus for both drinks and pantries to present the products confidently and give the best to customers Cashier audits every shift change Inventories of operational stocks or supplies, and selling products Presentation of introduction training for new joiners