Customer Service / Real State Maintenance CoordinatorCustomer Service / Real State Maintenance Coordinator
fejen
ID Verified$650
per month
($4/hour)
Profile Description
I have over four years of customer service experience along with strong background as a Real Estate Maintenance Coordinator. I previously worked with AppFolio, where I handled inbound maintenance calls, created and dispatched work orders, coordinated with vendors, and followed up on urgent or canceled repairs. I’m also proficient in Google Sheets, Excel, Outlook, Salesforce, Power BI, and AppFolio. I’m currently in my first year of secondary education major in English, which has helped strength...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Real State Coordinator
Concentrix
May 2024 - Oct 2025
Key Achievements:
Managed inbound maintenance calls and created work orders in AppFolio. Coordinated repairs by assigning vendors and providing updates to tenants and property managers. Prioritized urgent and emergency requests to ensure timely resolution. Tracked work order progress and documented all actions accurately. Communicated professionally with tenants, vendors, and managers to support smooth maintenance operations.
Content Moderator
Conectys
Apr 2021 - Apr 2023
Key Achievements:
Reviewed and moderated user-generated content (videos, captions, comments, and livestreams) to ensure compliance with TikTok’s community guidelines. Identified and removed harmful, inappropriate, or policy-violating content in a timely and accurate manner. Investigated and acted on reported content, accounts, and behavior to maintain platform safety. Applied content policies consistently and escalated complex or sensitive cases to senior teams. Monitored trends to detect emerging risks or policy concerns. Documented actions and moderation decisions for tracking, auditing, and reporting. Maintained high attention to detail and emotional resilience when reviewing sensitive materials. Collaborated with policy, safety, and QA teams to ensure proper enforcement and continuous workflow improvement.
Customer Service
Alorica
Jun 2021 - Apr 2022
Key Achievements:
Assist customers with order inquiries, including tracking, delivery status, cancellations, and returns. Handle product questions, availability checks, and recommendations based on customer needs. Process refunds, replacements, and exchanges according to company policies. Resolve issues related to delayed shipments, missing items, damaged products, and payment concerns. Coordinate with warehouse, logistics/shipping partners, and suppliers to resolve order-related concerns. Manage customer tickets, emails, chats, and calls with accuracy and professionalism.
Customer Service
Teleperformance
Jun 2018 - Apr 2021
Key Achievements:
Assist customers with billing inquiries, including charges, payment history, due dates, and account balances. Handle customer concerns with patience, empathy, and accuracy to ensure a positive experience. Explain bills, fees, adjustments, and policies in a clear and professional manner.