Virtual Assistant, Sales Manager Virtual Assistant, Sales Manager
Eugyn
$500
per month
($3/hour)
Profile Description
Motivated Customer Service and Call Center Representative with three years of experience in telemarketing, inbound/outbound call handling, and remote customer support. Strong background in hospitality and front desk operations, with proven strengths in communication, problem-solving, and conflict resolution. Skilled in CRM systems, data entry, and basic data processing using SQL and Python. Consistently recognized for boosting customer satisfaction, improving service efficiency, and driving succ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Customer Service Representative
Global Call Center Solutions, Nairobi, Kenya
Mar 2024 - Present
Key Achievements:
• Managed high-volume inbound and outbound calls, assisting customers with inquiries and complaints. • Implemented effective sales strategies, achieving consistent lead conversions in telemarketing campaigns. • Used CRM systems to log interactions, maintain customer data, and track resolutions efficiently. • Delivered top-tier support, ensuring timely and effective service responses across various platforms.
Front Desk Representative
Beach Resort Hotel, Nairobi, Kenya
Mar 2023 - Feb 2024
Key Achievements:
• Handled guest interactions professionally, addressing inquiries and complaints with efficiency. • Optimized reservations and check-in processes, leading to enhanced guest satisfaction. • Applied problem-solving skills to resolve service issues, maintaining a high standard of customer care.